Real Estate Customer Service

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Mahmoud Hamdy

Al Khobar *****, SAUDI ARABIA ·Mobile: +966-*********

****************@*****.*** ·linkedin.com/in/mahmoudhamdy1997 Business Executive

• Highly Ambitious Business Management Graduate who is looking forward to gaining experience, learning new skills, and working hard to achieve career goals as well as Lead Assistant with talent supporting senior managers and upper management in decision making and improved productivity, and providing follow-up on important projects and initiatives with a strong organizational and communication skills with attention to detail and accuracy.

Skills

• Professional Command of English Language.

• Excellent Communication (Oral and Written) and Presentation Skills.

• Working Knowledge of Microsoft Office.

• Database Administration.

• Sales and Marketing techniques.

• Market and competitive analysis.

• Persuasion and Sales-Closing skills.

• Build long-term Relationships with Clients.

Professional Experience

York Towers LLC. May 2023-Apr 2024

Real Estate Consultant (contract)

A Real estate professional consultant for a luxury real estate company playing a crucial role in providing expert advice and guidance to clients in the luxury real estate market. My primary objective is to assist clients in buying, selling, or leasing high-end properties, ensuring a seamless and successful transaction.

• Market Analysis and Research

• Property Evaluation and Selection

• Sales and Marketing

• Contract Negotiation

• Financial Analysis

2

SUTHERLAND GLOBAL SERVICES LLC. Feb 2022-Mar 2023

Account Sales Advisor, Hilton International

Responsible for closing sales, customer care, helping team members, and monitoring progress towards sales goals.

Selected Accomplishments:

• As a Business Graduate who just got hired in the hospitality services field, I have gained a lot dealing with different people around the world, especially in the United States and Canada I have improved a lot working with different types of cultures in a multicultural field, I have had an experience on how they think and behave to get the most out of the product that I was promoting as well selling which was rooms and vacation packages, I have gained a lot working with professionally dedicated individuals and building connections with the customers to achieve the most of the customer experience.

• Monitor the market and develop competitive analyses.

• Maintained up-to-date data, records, and receipts for audits and reconciliation.

• Increased productivity through different persuasion, and customer care skills. CONCENTRIX. Nov 2020-Jan 2022

Account Support Advisor, Amazon.co.uk

Responsible for improving brand loyalty, retaining existing customers, increasing customer lifetime value (CLTV), and Separating from competitors in the market. Selected Accomplishments:

• Conducted my best practices knowledge into a work-based Professional multinational team that helped to reach the point of customer satisfaction and the best customer experience among competitors, Recorded and processed customer data accurately.

• Implementing the skills needed to handle customers and being goal-oriented as much as possible, as a business graduate, I have the knowledge and work experience in the customer service field to know customer needs and get to the point of customer satisfaction to provide the most effective customer experience.

• Advised management of customer service trends, creating proactive strategies to maintain best practices.

• Improved customer retention through communication and customer service skills.

• De-escalated objections and disputes professionally to maintain customer satisfaction. 3

ALHAWARY LLC. May 2019- Nov 2020

Sales and Marketing Executive

Responsible for implementing the best sales and marketing practices and techniques to develop the business and achieve a loyal client base in the printing local market. Selected Accomplishments:

• Arranged and coordinated with external providers.

• Crafted and implemented plans and content for social media posts to reach different targets.

• Developed and executed sales promotions, increasing revenue through targeted campaigns.

• Supported team members with content and campaign planning, boosting market coverage.

• Segmented markets for customer-focused value propositions and messaging.

• Develop and create effective communication strategies for the company.

• Manage internal communications (memos, newsletters, etc.) Education

September 2021

Ain-Shams University, Bachelor’s of Business Administration, Major in Marketing Management.

May 2021

INSIGHTS COMPANY FOR ADVERTISING, CERTIFICATION OF WORK EXPERIENCE. October 2022

LERAN’N DIGITAL ADVERTISING, FULL STACK DIGITAL MARKETER DIPLOMA.

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