Patient Care Customer Service
Resume:
Andrea Guevara- Rodriguez
i know how do all sorts of thing from Customer service foodservices warehouse work,construction painting tapping trim flooring, driving person assistant i love helping people and getting to know everyone from all walks of life Reno, NV 89502
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Authorized to work in the US for any employer
Work Experience
Cleaning Lady
Detail Cleaning Services-Stockton, CA
July 2019 to July 2023
Detailing service appointment required self employed CNA - Certified Nursing Assistant
Vienna nursing home N rehab center-Lodi, CA
July 2017 to June 2018
• Provided direct patient care, including assisting with activities of daily living such as bathing, grooming, and dressing
• Monitored vital signs and reported any changes or abnormalities to the nursing staff
• Assisted in transferring patients from beds to wheelchairs or other mobility devices
• Administered medications under the supervision of a registered nurse or licensed practical nurse
• Ensured a clean and safe environment for patients by maintaining cleanliness in patient rooms and common areas
• Assisted with feeding patients who required assistance or had special dietary needs
• Provided emotional support to patients and their families during difficult times
• Collaborated with healthcare team members to develop and implement individualized care plans for patients
• Maintained accurate documentation of patient care activities and observations
• Responded promptly to call lights and requests for assistance from patients
• Followed infection control protocols to prevent the spread of diseases within the healthcare facility
• Escorted patients to various appointments within the facility, such as radiology or physical therapy sessions
• Assisted nurses in performing medical procedures such as wound dressings or catheterizations CNA - Certified Nursing Assistant
Windsor Elm Heaven-Stockton, CA
November 2015 to May 2017
responsibilities from a Certified Nursing Assistant (CNA) following typical responsibilities that are often associated with this role:
1. Provide direct patient care: Assist patients with activities of daily living such as bathing, grooming, and dressing.
2. Monitor patient health: Take vital signs, report any changes in patient condition to the nursing staff, and document observations.
3. Assist with mobility: Help patients move around, reposition in bed, and transfer to and from wheelchairs.
4. Support medical procedures: Prepare patients for exams and treatments, and assist with medical procedures under the supervision of healthcare professionals. 5. Provide emotional support: Offer comfort and emotional support to patients and their families during challenging times.
6. Maintain a clean and safe environment: Ensure patients' rooms are tidy, organize supplies, and follow infection control protocols.
7. Document patient information: Maintain accurate records of patient care activities and interactions in accordance with facility policies.
8. Assist with meals: Help patients with eating and drinking, and monitor their nutritional intake. 9. Collaborate with healthcare team: Communicate effectively with nurses, doctors, and other healthcare professionals to ensure coordinated patient care.
10. Follow protocols and regulations: Adhere to all healthcare regulations, guidelines, and safety standards in the delivery of patient care.
Front End Cashier Assistant
Costco Wholesale-Sunnyvale, CA
September 2006 to October 2014
Helping customers find items helping the members out to their car to unload items helping the cashier scan items transfer items from one car to another
• Provided exceptional customer service by greeting and assisting customers at the front end cashier
• Efficiently processed cash, credit card, and mobile payments for customer purchases
• Accurately counted and reconciled cash drawer at the beginning and end of each shift
• Resolved customer inquiries, complaints, and issues in a professional and timely manner
• Collaborated with team members to achieve daily sales targets and meet store objectives
• Assisted in training new cashiers on proper procedures for handling transactions and providing excellent customer service
• Managed returns, exchanges, and refunds according to company policies while ensuring customer satisfaction
• Maintained a clean and organized checkout area to ensure a positive shopping experience for customers
• Performed price checks for customers upon request or when discrepancies were identified
• Implemented upselling techniques to promote additional products or services at the checkout counter Cashier
Stanford Dining Hall-Palo Alto, CA
August 2005 to July 2006
• Managed guest reservations, ensuring accurate seating arrangements and timely service
• Greeted and welcomed guests upon arrival, providing a warm and friendly atmosphere
• Maintained a clean and organized host stand area, creating an inviting first impression for guests
• Resolved conflicts or issues between guests regarding seating preferences in a professional manner
• Coordinated with the bar staff to manage drink orders for waiting guests at the host stand area
• Ensured compliance with health codes and regulations by regularly sanitizing menus, condiments, and high-touch surfaces at the host stand area
• Provided exceptional customer service by promptly addressing guest inquiries or concerns
• Trained new hosts on proper greeting procedures, reservation management, and seating protocols Education
12 in High school diploma
Mt View High School - Mtn view CA
September 2002 to June 2006
Skills
• Detailing
• Car Wash
• Commercial Cleaning
• Residential Cleaning
• Cleaning Experience
• Oil Change
• Buffing
• Cash register
• Sales (10+ years)
• Lawn Care
• Landscape Maintenance
• Valet Parking
• Custodial Experience
• Driving
• Leadership
• Customer service
• Conflict management
• Purchasing
• Cash handling
• Hotel experience
• Computer skills
• Management
• Recruiting
• Payroll
• Time management
• Microsoft Powerpoint
Certifications and Licenses
Andrea Patricia guevara-rodriguez
Expiration date July 2025
issue date November 2006
Driver's License
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