Customer Service Patient Care

Violetta Tverdokhlebova

*** ***** ****, *********, ** 01085

**********************@*****.*** 413-***-****

Summary

NHA certified phlebotomist, skilled in customer service and interpersonal skills, seeking to deliver high-quality patient care within the phlebotomy field. Currently in the process of completing my NHA phlebotomy certification and a 40-80 hour clinical externship. Education

Westfield State University October 2019 - December 2019

● Phlebotomy Technician Program

Certified from NHA (National Healthcareer Association) January 2020 Holyoke Community College September 2019 - November 2019

● Medical Terminology

Experience

Phlebotomy Internship

● Baystate Wing Hospital - Palmer, MA

Dunkin Donuts Crew Member December 2016 - Present

● Customer service

● Attention to detail in a fast paced environment.

● Communication amongst staff and customers.

Roots Aquatics and Fitness Center Childcare Staff August 2019 - Present

● Provided continuous supervision to children ages 1-7 during indoor activities, created and maintained safe learning and playing environments.

● Developed and built trust amongst children and their parents leading to further home-based opportunities.

Skills

● Dermal Punctures

● Successful venipuncture procedures

● Knowledge in laboratory specimen processing

● Fluent in English and Russian

● Basic typing skills and knowledge of computers

● Ability to prioritize

Activities and Interests

● Honor Roll student at WHS

● Church symphony orchestra, youth committee at WREBC

● Volunteer missionary work

● Gymnastics, Swimming, Outdoor activities

References

● Oleg Yermakov, PA at Baystate Medical Center

Contact this candidate