Customer Service Rep

DAQUONDA TAYLOR

**** ** *** ****** ***. #**

Fort Lauderdale, FL 33312

Phone: 754-***-****

**********@*****.***

Objective

To obtain a challenging position with a progressive organization where I will be able to utilize my skills to help the organization succeed.

Employment History

Nurse

10/2018 - Current Boca Circle

Work closely alongside the Director of Nursing and the Assistant Director of Nursing to care for our residents

Administer medications and treatments in compliance with federal, state, local, and facility policies Order prescribed medications, supplies, and equipment as needed Follow a designated care plan in accordance with residents needs Perform assigned duties including wound care, treatments, and procedures Accurately document observations, interventions, and evaluations pertaining to resident Maintain confidentiality and rights of residents, family members, employees, and facility information in compliance with HIPAA policies

Brand Care Specialist

6/2010 – 2/2017 Global Response

Provide complete customer care to callers, using extensive product knowledge to help select and purchase the right products in a secure transaction. Answers questions, process returns and exchanges, and assist with problem solving Serving brands such as:

Connections Academy

Crate &Barrel

Caswell Massey

SimplyBe

MoMA (The Museum of Modern Art of New York)

Recruiter/Consultant and Client Liaison

04/2008 - 07/2009 GDKN Pembroke Pines, FL

Sourced nationwide available IT positions.

Reviewed resumes for job placements.

Sourced potential candidates for available clients such as: BSO

Motorola

FPL

Siemens

Customer Service Rep

11/2007 - 04/2008 United Health Group Sunrise, FL

Learned and demonstrated knowledge of all phases of claims processing, including enrollment management, the appeal process, the pre-determination process, the pre-certification process, and contract interpretation of plan benefits and policy provisions. Assisted with the enrollment process. This assistance may have extend to researching eligibility issues. Assisted in resolutions of any insured and /or provider billing issues.

Customer Service Rep

04/2005 - 02/2006 Precision Response Corp Margate, FL Assisted US Airways customers by crediting mileage, purchasing miles, and assigning mileage statuses via phone and email.

Customer Service Rep/ Dispatcher/ Trainer/ Team lead/ Supervisor 02/2004 - 11/2007 Brandsmart USA Hollywood, FL

Assisted customers by creating service and repair tickets for products purchased from Brandsmart USA. Assisted service technicians with part order and product replacement requests after each service ticket. Trained and mentored all incoming CSR’s on creating service and repair tickets.

Assisted fellow co-workers with escalated customer calls for call resolution.

Education History

HCI College Graduated 2023

Atlantic Technical College Graduated 2018

GED Graduated 1998

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