Customer Service Store Manager
Resume:
**Omar Ayash**
**** ** *** **, **. Lauderdale, FL 33312
***********@*****.***
**Objective**
Dedicated and experienced professional with a strong background in management, customer service, and operations. Seeking to leverage my diverse skill set in a challenging position within city or county government to contribute to the community and support public service initiatives.
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**Professional Experience**
**Grocery Store Manager**
Othman Supermarket, Dania, FL
June 2002 – 2013
- Managed daily operations, including inventory management, staff scheduling, and customer service.
- Supervised a team of employees, ensuring efficient store operations and high customer satisfaction.
- Implemented cost-saving measures, reducing waste and optimizing inventory turnover.
- Ensured compliance with health and safety regulations.
**Restaurant Manager**
Snappers Fish and Chicken, Miami, FL
January 2012 – May 2016
- Oversaw daily restaurant operations, including staff management, customer relations, and financial reporting.
- Trained and mentored staff, leading to a 15% improvement in customer satisfaction ratings.
- Managed inventory and ordered supplies, reducing costs by negotiating with vendors.
- Handled customer complaints and resolved issues promptly to maintain positive relationships.
**Construction Worker**
DEF Construction Co., Israel
March 2016 – December 2018
- Assisted in various construction projects, including residential and commercial developments.
- Operated heavy machinery and tools safely and efficiently.
- Collaborated with team members to complete projects on time and within budget.
- Adhered to safety protocols, ensuring a hazard-free work environment.
**Chicken Processing and Production Worker**
Glade Chicken, Atarot, Israel
July 2018 – February 2020
- Worked in various stages of chicken processing, ensuring quality control and adherence to safety standards.
- Monitored production lines and performed routine maintenance on equipment.
- Collaborated with team members to meet daily production goals.
- Ensured compliance with USDA regulations and industry best practices.
**Beauty Supply Store Associate/Manager**
Diamond Girl Beauty Supply, Miami, FL
September 2021 – June 2024
- Managed store operations including inventory control, sales, and customer service.
- Provided product knowledge to customers, assisting them in selecting appropriate products.
- Trained and supervised new employees to ensure consistent customer service standards.
- Developed promotional strategies that increased sales by 10% over six months.
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**Education**
**High School Diploma**
Everglades High School, Miramar, FL
Graduated: 2009
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**Skills**
- Strong leadership and management abilities
- Excellent customer service and communication skills
- Proficient in inventory management and cost control
- Experience with employee training and development
- Ability to work in fast-paced, high-pressure environments
- Knowledge of safety regulations and compliance
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Ability to operate various machinery and tools
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