Human Resources Benefits Specialist
Resume:
OBJECTIVE
Talented and versatile multilingual professional seeking a position in a dynamic environment where I can utilize my experience, knowledge, and skills.
EDUCATION:
Saint Simon Major University of Cochabamba - Bolivia 1997
Bachelor in Business Administration, specialization in Human Resources Management.
WORK EXPERIENCE:
INW Manufacturing LLC, Carrollton, TX 02/2024 – 09/2024
Payroll & Benefits Specialist
Corporate group with six divisions and employees in multiple states.
●Helped centralize the payroll to the corporate office, unifying the processes and procedures utilizing UKG (Ultimate Pro and Kronos group) for bi-weekly hourly and salary employees.
●Create and maintain job codes in the payroll system in compliance with FSLA regulations, following HR determinations.
●Created (and updated) BI custom reports for each division to make their payroll processes more efficient.
●Prepare and submit year-end reports as needed, including PAACA and EOI.
●Perform the quarterly payroll reconciliation to update tax rates and minimize discrepancies and possible penalties.
●Identify fallout taxes and update payroll codes in coordination with UKG.
●Prepared and submitted overdue state 941 reports that the previous payroll provider missed.
●Organize and transfer (export) HSA contributions files according to each benefit provider's requirements.
●Reconcile and approve 401k deferrals and loan files and request funding.
●Set up and promptly administer all garnishments and withholding orders.
●Verify the accuracy of employees' information during open enrollment.
●Assist with finance and Workers’ Comp audits and others as needed.
●Create and maintain the Payroll’s SOPs.
●Process the weekly payroll billing.
●Other duties as requested by Payroll and HR management.
Epiroc North America, Garland, TX 09/2019 – 02/2024
Benefits and Payroll Administrator
●Ensured accurate and timely submission of payroll, weekly and bi-weekly, including expatriate payroll.
●Prioritized and audited time records from various locations, made corrections or adjustments and processed them throughout the full payroll cycle.
●Set up and administered all garnishments and withholding orders.
●Ensured that employee tax deductions and change requests were valid and entered changes to tax deductions into the payroll system.
●Reconciled carrier invoices and ensured timely payment of monthly premiums.
●Assisted with annual benefits open enrollment and new hire benefits enrollment.
●Responded to benefit inquiries from active and former employees in a timely manner.
●Created and monitored the filing calendar for the company’s business licenses for all US locations.
●Assisted the Tax Department with tax payments and tax correspondence.
SABRE, Westlake, TX 03/2015 – 09/2019
Senior Agent ONE sales
●Customer service professional.
●September 2018 – promoted to Senior Agent One-Sales.
●Assisted management team in resolving, overriding, and authorizing modifications according to property (client) policies.
●Supported the Help Desk Line by reviewing/researching and solving escalated issues/problems between the customer(s) and client(s) utilizing proper communication channels.
●March 2018 – Promoted to USG (Universal Support Group), supporting all teams in improving service levels and increasing sales conversion.
●November 2015 – promoted to Luxury International Team, assisting more than 2833 hotel clients.
●July 2015 – assigned as a Dedicated Agent for Fontaine Bleau Miami Beach Hotel, reaching up to 25% sales conversion (more than $200,000.00 in sales in the first month).
WELLS FARGO BANK, N.A. Westlake, TX 09/2012 – 03/2015
Bilingual Phone Banker 2
●Performed quick and accurate account status reviews.
●Focused on assisting customers to manage and diversify their bank accounts.
●Solved account issues and helped customers succeed in meeting their financial needs.
●Coached and helped other team members to resolve customer inquiries.
ACS, a Xerox Company. Cary, NC 09/2011 – 06/2012
Customer Care Specialist
●Customer Service Representative supporting Aetna Inc. members with FSA accounts.
●Verified and requested information to process claims accurately and timely, avoiding delays and errors that could result in losing an employee’s contributions.
●Informed customers regarding account status and reimbursements, resolving issues and concerns about qualified medical expenses.
PROGRESS ENERGY CAROLINAS Inc. Raleigh, NC 01/2011 – 09/2011
Customer Care Associate
●Bilingual Customer Service Associate (Clerical/administrative position).
●Serviced customers per FACTA regulations.
●Nominated as ‘Super Agent’ assisting customers in English, Spanish, and Portuguese.
ACS, a Xerox Company. Cary, NC 09/2009 – 01/2011
Customer Care Specialist
●Customer Service Representative supporting Aetna Inc. members with FSA accounts.
●Verified and requested information to process claims accurately and timely, avoiding delays and errors that could result in losing an employee’s contributions.
●Informed customers regarding account status and reimbursements, resolving issues and concerns about qualified medical expenses.
INFOCAL FOUNDATION, Cochabamba, Bolivia
Teacher Instructor/Tutor 02/2006 – 06/2009
INFORMAR INFORMÁTICA INC., Maravilha, Santa Catarina, Brazil 06/2004 – 06/2005
Financial Assistant and Instructor
Store Supervisor and Collections 03/2004 – 06/2004
Eliane Albarello MD Clinic, Maravilla, SC, Brazil 09/2003 - 02/2004
Medical Office Consultant
COCHABAMBA GOVERNOR’S OFFICE, Cochabamba, Bolivia 02/2001 – 08/2003
Chief of Development and Management Reforms Unit
CREDIT BANK OF BOLIVIA, Cochabamba, Bolivia 08/1999 - 01/2000
Sales Supervisor
IBEROAMERICANA University, La Paz, Bolivia 08/1996 - 01/1998
Manager
SKILLS:
-Languages: English – full professional fluency; Spanish – native; Portuguese – professional working proficiency.
-Microsoft Office products: Proficient in: Word, Excel, PowerPoint, Access, Visio, MS Project. Excel advanced skills in using formulas and pivot tables, merging data, importing and exporting files, and editing and developing reports as needed.
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