Customer Service Experience

OBJECTIVE

My extensive customer service knowledge in a variety of fields makes me a uniquely qualified candidate. I have spent the last 16 years working in various forms of customer service and leadership. As a server I was personally responsible for a personalized customer experience. As a nurse I've spent the last few years working on building client relationships, team building and managing support staff. Overseeing patient information and appointments in multiple systems and spreadsheets updated daily. I can bring a fresh detail-oriented perspective to the table.

E D U C A T I O N

Graduated

August 18th, 2023

Bachelor of General

Education in Social

Science

University Of South Dakota 414 E Clark St.

Vermillion, SD 57096

GPA: 3.0/3.5

National Leadership and Success Honor Society:

2020-2023

August 2017- Graduated

May 2019

Licensed Practical Nurse

Diploma

Western Iowa Tech Community College 4647 Stone Ave.

Sioux City, IA 51106

GPA: 3.4, Phi Theta

Kappa Honor Society

EXPERIENCE

Family access center

1221 Pierce st.

Sioux city, IA

BHIS Provider/ FCS Provider

02/2024 - Present

Helps children and young adults develop skills to manage their behavior and emotions, such as communication, conflict resolution, and coping with anger. Counselors may work in homes, schools, or daycares to assess needs and create treatment plans. They may also work with families to teach behavior management strategies and identify goals.

Perdue Farms- Sioux City & Sioux Center both locations

Occupational Health Nurse Director of Healthworks

01/2023 – 01/2024

department leadership for an on-site OH clinic providing new hire, injury, and exposure management; oversight for 24x7 processes for clinical care and customer service (in some cases relying on key partnerships to provide services); development and management of policies and procedures to govern the delivery of increasingly complex OH services;

Leads the organizational strategy to ensure the occupational health services and program meet the organizations existing and expanding needs, with a focus on employee safety

Working in partnership with operational and clinical leaders, assesses and delivers occupational health services with a focus on customer service

Responsible for System Occupational Health program compliance with all regulatory standards (OSHA and Joint Commission)

March 2020- January 2023

Licensed Practical Nurse

ProviderNurse/UnitNurse

Overnight Nurse Supervisor

3500 W 4th st.

Sioux City, IA 51101

Oversee patient admissions, transfers and discharges

Mentor and train new staff while providing support and guidance to all staff members

Monitor medical charts and administer compassionate care and assistance to patients and families

Liaise with doctors and administrators and communicate any protocol changes to staff

Ensure compliance with all health and safety regulations

Record and maintain accurate reports

March 2015 – November 2020

Lead Server/Event Coordinator • Minerva’s •

2945 Hamilton Blvd.

Sioux City, IA, 51104

January 2010 – March 2015

Housekeeping Supervisor

Value place Hotel

1865 S 118th st.

Omaha, NE 68137

.

COMMUNICATION

REFERENCES

Mckenzie Best- Previous Manager

Nurse Manager: Rosecrance Jackson Recovery Center

Phone: (712)- 490-2485

Email: **************@*****.***

Nicole Lambing- Previous Manager

Nurse Manager: Rosecrance Jackson Recovery Center

Phone: (712)- 251-4753 **********@*****.***

Arthur Harris- Previous Manager

Value Place Hotel Manager

Phone 712-***-****

*******@*****.***

Jaqueline Hudspeth- Previous Co-worker

Rosecrance Jackson Recovery Center

Phone: 712-***-****

Email: ********@*******.***

Contact this candidate