Customer Service Front Desk
Resume:
Jennifer Stephens
Lehi, Utah, 84043
******************@*****.***
Adaptable Front Desk Receptionist with experience in a variety of Industries and a history of success in providing exceptional customer Service. Experience in managing all facets of front office administration, Including handling multi-line phone systems, managing schedules, and Maintaining reception and waiting areas. Talented marketing and events Manager Expert at managing high-pressure, complex business situations. Intelligent, motivated self-starter with experience in all aspects of business Skills. Proficient in Microsoft Office Suite and spreadsheet management Skilled on multiple operating systems and platforms. Decades of expertise in customer service Expert at social media management and brand building Excellent organization and team building skills. Dedicated, hard worker Motivated self-starter capable of working autonomously without direction or oversight Experience
November 2017-March 2020
July 2022-June2023
Harmons Grocery, Lead Chef
Production Chef and Department sales
● Lead production chef, prepared mass amounts of quality food
● Trained new employees
● Catering events
● Prepared food for community charity events
● Customer service and product sales
June 2020- July 2021
General RV Center
Service Department Receptionist
● Greeting and welcoming guests and providing them with a positive first impression of the company
● Answering a multi line phone; taking and relaying messages; providing information to customers
● Scheduling appointments and maintaining appointment calendar
● Respond to emails to customers
● Clerical duties, including multi-line phone, typing, copier, fax, filing, scheduling; full experience in Windows/Apple OS experience, Office/Outlook, able to type 55 wpm. April 2015 – November 2017
Food Truck Underground, Marketing Director and Event Manager
● Coordinated and arranged multiple concurrent food truck rounds in cities across Utah
● Oversaw the Food Truck Underground brand while simultaneously promoting and enhancing customer interaction experiences
● Schedule and oversee all catering events for multiple food truck vendors across the state
● Responsible for in-office administration including payroll, commission schedules, and sales figures
Education
Utah Valley University Culinary Arts- Orem Utah
August 2001-December 2002
Orange Coast College, Costa Mesa, CA
Associates Degree in Child Development
August 1996-December 1998
Detailed work experience and references available upon request
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