Customer Service Representative
Resume:
Katric McGhee
Plumber Apprentice,Account Billing Specialist /Client Services Representative/Payment
Posting/Follow Up/Collections Patient Payment Plans / Patient Financial Assistance/
Accounts Payable/Collections
Center Point, AL 35215
**************@*****.***
Dedicated Medical Billing Collections Specialist committed to implementing comprehensive organized
billing and documentation policies. Coordinating with professionals to insure quality care. Medical
office Experience .Specializing in auditing accounts and verifying Insurance documentation accuracy.
Highlights:
Customer Service
Collections
Information Verification
Insurance review and Input
Disbursement and Reimbursement
Account Reconciliation
Record Keeping
Time Management
Dedicated Team Player
Attention to detail
Exceptional Telephone Etiquette
Medical office experience
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Plumbing Apprentice
CCS Construction Staffing - North Carolina
August 2021 to Present
Commercial Plumbing
Assist Master Plumber With Tools
Measurements
Cuttings
Fittings
Installments such as sinks,toilets, water lines,Hot Water Heaters, Tubs,Washer/Dryer installed
Gas Pipe installation
Ground Work /Clean up
Billing Specialist/Data Entry
Labworks - Birmingham, AL
March 2020 to July 2021
• Entered Patient information
• Scanned data into systems
• Spoke with Doctors and Patient's about lab test Insurance verification
• Assessed work policies documentation and record keeping for compliance with state and federal
regulations
• Assist in lab testing
Client Service Representative
PNC Financial Services Group - Birmingham, AL
February 2017 to March 2020
• Ensured delivery of excellent customer service through fast and accurate processing of orders,
communication, and coordinating with other departments to resolve inquires
• Answer customer inquiries via phone, email, and in-person
• Direct customers to online resources
• Update customer records in the system, including notes about interactions
• Help customers with complaints and issues
Provider Services Specialist
Blue Cross Blue Shield - Birmingham, AL
January 2010 to February 2017
• Collected, Managed, and Monitored the status of providers accounts and documentation
• Collaborated with medical providers to determine correct billing
• Assessed work policies documentation and record keeping for compliance with state and federal
regulations
• Data collections and management
• Ensured providers give proper medical care to patients by auditing each claim for coding and billing
errors
• Processed account payments explaining pass due accounts to customers as well as providers
Billing Specialist II
Baptist Health Systems - Birmingham, AL
May 2005 to December 2009
• Locate and notify customers of delinquent accounts by mail or telephone.
• Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
• Monitor overdue accounts, receive payments and post amounts paid to customer accounts.
• Monitor accounts on a daily basis.
• Identify outstanding account receivables.
• Investigate historical data for debts and bills.
• Take actions in order to encourage timely payments.
• Process payments and refunds.
• Resolve billing issues.
• Resolve customer credit issues
Education
Associates Degree in Health Information Technology
Fortis Institute - Birmingham, AL
March 2018 to Present
Associate in Dental Assistant
Tri State Institute - Birmingham, AL
March 2011 to November 2013
Diploma in General Studies
Continental Academy - Miramar, FL
August 1999 to May 2002
Skills
• Microsoft Office (10+ years)
• Microsoft Word (10+ years)
• Microsoft Excel (10+ years)
• Microsoft Powerpoint (9 years)
• Emdeon Software (5 years)
• Medicaid :Alabama,Florida,Georgia,Mississippi, (8 years)
• Medical Terminology (10+ years)
• Medicare (10+ years)
• Excribe (6 years)
• EHR (10+ years)
• CIS (10+ years)
• Nex Gen (8 years)
• Nevicare (8 years)
• Customer Service (10+ years)
• Data Entry (10+ years)
• Centricity (6 years)
• IFEE (9 years)
• Medisoft (5 years)
• Medical Records (6 years)
• Medical Billing (8 years)
• United Healthcare (5 years)
• BCBS: Alabama,Florida,Georgia,Texas,New York,Tennessee,Mississippi (5 years)
• gateway (6 years)
• Advanced MD (4 years)
• Greenway (4 years)
• Accounts Receivable (5 years)
• Medicaid (10+ years)
• Invoice (10+ years)
• EKG (4 years)
• Operations (5 years)
• Accounts Payable (5 years)
• Medical Insurance
• EMR (10+ years)
• Billing
• Collections
• Filing
• Receptionist
• claims
• Accounting
• CPT
• Epic
• Excel
• Outlook
• Quickbooks
• Training
• coding
• DealerTrack (5 years)
• ICD-9
• CPT Coding
• Time Management
• Front Desk
• Microsoft Outlook
• Administrative Experience (10+ years)
• Katabat (8 years)
• Collections and Recovery (8 years)
• Anytime Collect (8 years)
• Mainframe (3 years)
• Oracle (3 years)
• iOS Development (5 years)
• Centresuite (7 years)
• ICD-10
• Medical Collection
• Oracle (4 years)
• Centersuite (3 years)
• iOS (3 years)
• SIMS (3 years)
• Oneview (4 years)
• Client Services (5 years)
• Dental Office Experience (7 years)
• Communications (10+ years)
• Medical Office Experience (10+ years)
• Dentrix (8 years)
• CSR
• Call Center
• Customer Support
• Medical Coding
• Medical Receptionist
• Balance Sheet Reconciliation
• Android
• Account Reconciliation
• Account Reconciliation
• Android
• Balance Sheet Reconciliation
• General Ledger Accounting
• Medical Coding
• Medical Receptionist
• Hospital Experience
• Auditing
• Insurance Verification
• Office Management
• Phone Etiquette
• Bank Reconciliation
• Laboratory Experience
• Sales
• Payroll
• English
• Hand tools
• Mechanical knowledge
• Microsoft Project
• Budgeting
• Medical scheduling
• Management
• HVAC
• Patient monitoring
• IVR
• Availity (5 years)
• LabDaQ (7 years)
• Azelea (7 years)
• Windows
• Debits & credits
• HIPAA
• Documentation review
• Typing
• Computer hardware
• Property management
• Social media management
• Yardi
• Inside sales
• Production planning
• Dispatching
• Specimen collection / processing
• Workers' compensation
• Computer skills
• Dental receptionist
• Dental assisting
• Content management systems
• Dementia care
• Leadership
• Clinical laboratory experience
• Supervising experience
• Laboratory procedures
• Credit analysis
• Freight
• Computer literacy
• Microsoft SQL Server
• Human resources
Certifications and Licenses
Plumbing Apprentice License
Assessments
Electronic Medical Records Knowledge — Familiar
February 2019
Measures a candidate’s knowledge of EMR data and associated privacy regulations, as well as best
practices for EMR use.
Full results: Familiar
Medical Billing — Familiar
September 2019
Understanding the procedures and forms used for medical billing.
Full results: Familiar
Front Desk Agent (Hotel) — Proficient
September 2019
Selecting hotel rooms based on verbal requests and identifying errors in hotel data.
Full results: Proficient
Medical Receptionist Skills — Proficient
October 2019
Managing physician schedules and maintaining accurate patient records.
Full results: Proficient
Call Center Customer Service — Familiar
October 2019
Applying customer service skills in a call center setting.
Full results: Familiar
Receptionist — Familiar
October 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting.
Full results: Familiar
Administrative Assistant — Familiar
October 2019
Evaluates the knowledge and skills essential to administrative assistant jobs.
Full results: Familiar
Administrative Assistant — Familiar
October 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting.
Full results: Familiar
Medical Billing — Familiar
October 2019
Understanding the procedures and forms used for medical billing.
Full results: Familiar
Front Desk Agent (Hotel) — Highly Proficient
March 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data
Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
February 2020
Responding to customer situations with sensitivity
Full results: Highly Proficient
Work Style: Reliability — Highly Proficient
June 2020
Tendency to be dependable and come to work
Full results: Highly Proficient
Call Center Customer Service — Familiar
October 2019
Applying customer service skills in a call center setting.
Full results: Familiar
Customer Focus & Orientation — Highly Proficient
February 2020
Responding to customer situations with sensitivity
Full results: Highly Proficient
Sales: Influence & Negotiation — Familiar
March 2020
Persuading reluctant customers to buy products or services, and influencing and negotiating with
customers to meet sales goals.
Full results: Familiar
Attention to Detail — Familiar
August 2020
Identifying differences in materials, following instructions, and detecting details among distracting
information.
Full results: Familiar
Customer Focus & Orientation — Highly Proficient
February 2020
Responding to customer situations with sensitivity
Full results: Highly Proficient
Call Center Customer Service — Highly Proficient
September 2020
Applying customer service skills in a call center setting.
Full results: Highly Proficient
Attention to Detail — Familiar
October 2020
Identifying differences in materials, following instructions, and detecting details among distracting
information
Full results: Familiar
Customer Service — Proficient
July 2020
Identifying and resolving common customer issues
Full results: Proficient
Dental Receptionist Skills — Proficient
November 2020
Managing practitioner schedules and maintaining accurate patient records
Full results: Proficient
Work style: Conscientiousness — Highly Proficient
February 2021
Tendency to be well-organized, rule-abiding, and hard-working
Full results: Highly Proficient
Work style: Reliability — Highly Proficient
June 2020
Tendency to be dependable and come to work
Full results: Highly Proficient
Call center customer service — Proficient
January 2021
Applying customer service skills in a call center setting
Full results: Proficient
Verbal communication — Proficient
January 2021
Speaking clearly, correctly, and concisely
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
development in any professional field.
Additional Information
Highly professional dependable, reliable and able to resolve problems with limited supervision .
Listens to callers needs to resolve and ensure a positive customer experience.
Contact this candidate