Customer Service Data Entry
Resume:
Kadidu Watson
Available to achieve anything I put my mind
Kansas City, MO 64111
***********@*****.***
Dedicated and detail-oriented office professional with 12 years of experience in administrative roles. Proficient in a range of administrative tasks, including data entry, bookkeeping, and customer service. Proven experience in managing teams and implementing new systems. Authorized to work in the US for any employer
Work Experience
Customer Service Representative
American Power and Gas-San Antonio, TX
June 2017 to August 2024
• Greeted and provides outstanding service to all customers and guests in a friendly, courteous, and professional manner.
• Listen attentively to identify customer needs, answers questions while providing accurate information, resolves problems or complaints and assists as needed.
• Maintained a courteous and professional manner at all times to de-escalate stressful situations.
• Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
• Proactively followed up with customers after issue resolution to ensure their satisfaction was maintained
• Developed strong problem-solving skills through analyzing complex situations quickly while maintaining composure under pressure
• Recognized as a top performer within the department based on consistently high levels of customer satisfaction ratings
Cashier/Office Manager
Nothing Butt Smokes-San Antonio, TX
May 2012 to August 2017
• Handle cash register duties, including operating a cash register, making change, and counting cash.
• Assist with sales, answering customer questions, and making recommendations to increase sales.
• Balancing the cash register, and reporting discrepancies.
• Helped with inventory management, including receiving and stocking merchandise.
• Collaborate with other team members to achieve sales goals and maintain store appearance.
• Maintain knowledge of store products.
• Trained and supervised a team of 6 cashiers to ensure efficient checkout processes and exceptional customer experiences.
• Implemented new POS system, resulting in improved accuracy and efficiency in cash handling procedures.
• Resolved customer complaints or issues regarding refunds or exchanges promptly and professionally.
• Assisted in training new hires on proper cash handling procedures, company policies, and customer service standards.
Housekeeping Supervisor
Marriott Vacations Worldwide-San Antonio, TX
February 2007 to May 2012
• Assisted in Hiring, training, and supervising housekeeping staff, including room attendants, housekeepers, and janitors.
• Gave suggestions on work schedules and assign tasks to ensure adequate coverage and efficiency.
• Conduct regular training sessions for housekeeping staff on cleaning techniques, safety protocols, and customer service.
• Provided feedback to staff as needed on work performance.
• Address any employee issues or conflicts that may arise.
• Quality Control:
• Inspected guest rooms and common areas to ensure cleanliness and adherence to hotel standards.
• Identifying and addressing maintenance and repair needs within guest rooms and public spaces.
• Had to Monitor the use of cleaning supplies and equipment to maintain cost efficiency.
• Enforced safety protocols and ensure that staff members use personal protective equipment (PPE) when necessary.
• Comply with health and safety regulations and ensure that the hotel maintains cleanliness and hygiene standards to meet legal requirements.
• Communicatedwith the hotel management team to provide updates on housekeeping operations and address any issues or concerns.
Education
High school diploma
Wyandotte High School - Kansas City, KS
August 2000 to May 2003
Skills
• Accounts Receivable
• Accounts Payable
• Customer service
• Assembly
• Typing
• Communication skills
• Organizational skills
• Time management
• Communication skills
• Organizational skills
• Accounting
• Microsoft Excel
• Microsoft Office
• QuickBooks
• Medical Scheduling
• Bookkeeping
• Data entry
• Clerical experience
• Word processing
• Payroll
• Microsoft Outlook
• Microsoft Powerpoint
• Benefits administration
• Account reconciliation
• Workforce management
• Manufacturing
• Mentoring
Certifications and Licenses
Certified Medical Assistant
Certified Bookkeeper
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