Service Technician Control Systems

SHAWN WALLGREN

North Little Rock, AR ***** 501-***-**** *****.******@*****.***

PROFILE

Highly Skilled Refrigeration Mechanic: With 20 years of expertise in servicing grocery store refrigeration rack systems and commercial kitchen equipment, adept at troubleshooting, repairing, and maintaining diverse systems

Mastery of Control Systems: Proficient in major control systems including CPC, Novar, Danfoss, and KE2, leveraging technical knowledge to optimize system performance and reliability

Comprehensive Maintenance Strategies: Developed and implemented preventive maintenance programs, significantly improving equipment reliability and reducing emergency service calls

Proven Leadership: Successfully managed service departments, overseeing teams of technicians and optimizing workflow to ensure timely completion of service calls and client satisfaction

Team Player with Strong People Skills: Collaborative team member who enjoys working with others to achieve common goals, known for excellent communication and interpersonal skills

Commitment to Excellence: Takes pride in delivering top-notch workmanship, ensuring all projects meet or exceed industry standards, and consistently achieving high levels of client satisfaction PROFESSIONAL EXPERIENCE

Central Refrigeration Service 2017 – Present

Owner / Operations Manager

Founded and operated Central Refrigeration Service, achieving annual revenues of $100K through efficient operations and exceptional customer service

Managed all aspects of business operations including customer relations, scheduling service calls, and invoicing, ensuring streamlined processes and client satisfaction

Solely responsible for handling administrative tasks such as answering phones, dispatching calls, and overseeing billing, maintaining a high level of organizational efficiency Martin's Commercial Service 2015 – 2017

Service Manager

Directed the service department at Martin's Commercial Service, overseeing a team of 4 technicians and ensuring efficient handling of service calls and dispatch

Managed customer inquiries, scheduled service appointments, and coordinated technician assignments, optimizing service delivery and client satisfaction

Spearheaded parts procurement and inventory management, ensuring timely availability and cost- effective solutions for service jobs, contributing to operational efficiency Bennetts Commercial Refrigeration 2012 – 2015

Service Technician

Conducted diagnostics, repairs, and replacements for commercial refrigeration equipment, promptly resolving complex technical issues

Implemented preventive maintenance strategies to enhance equipment reliability and reduce downtime, improving overall client satisfaction

Previous Career History:

Broach Refrigeration, Service Technician Bennetts Commercial Refrigeration, Service Technician EDUCATION PROFESSIONAL DEVELOPMENT

Pulaski Technical College, HVACR Certificate Universal EPA License Class E Contractors License with the State of Arkansas

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