Business Analyst Senior
Resume:
CONTACT
• **********@***.***
• www.linkedin.com/in/jeannewright
• Kansas City, MO
EDUCATION
DeVry
TECHNICAL/SOFTWARE SKILLS
• JIRA
• RALLY
• Confluence
• Wiki
• Pega
• Clarify
• Snag-it
• Figma
• Miro
• Balsamic
• Micro Soft Suite
• Visio
• Googe Suite
• Adobe Pro
SKILLS & ABILITIES
• Extensive QA and UAT Testing
• Liaison between Business and IT
• Training Curriculum Development
• Healthcare
• Financial Services
• Agile Methodology
• Requirements Gathering
• User Story/Test Case Creation
• Program Manager
• Analytic Orientation
• Complex Problem Resolution
• Documentation creation and
management
• Process Mapping
• Workflow creation
Jeanne’ Wright
SENIOR BUSINESS ANALYST
As a Senior Business Analyst with a solid reputation in Healthcare, CRM, Testing, I have had the privilege of being the leading Business Analyst for the enterprise-wide CRM project at Blue Cross Blue Shield with Pega. In this capacity, I have collaborated seamlessly with Sales and DevOps teams to craft comprehensive requirements and ensure our approach is finely tuned for the healthcare industry. My role involved leading the team in organizing and executing UAT and QA testing to ensure that all downstream systems and sales processes integrated smoothly with Pega. I was deeply involved in developing user stories, workflow processes, and user guides, and overseeing the end-to- end QA and UAT testing processes.
EXPERIENCE
ABBOTT CONSULTING LLC CONSULTING AT BLUE CROSS
BLUE SHIELD KANSAS
SENIOR BUSINESS ANALYST
February 2024 - Present
As the Lead Business Analyst for an enterprise-wide CRM implementation project utilizing Pega, I played a pivotal role in the project's success by collaborating closely with DevOps to craft and manage user stories and requirements that addressed both technical and business needs. My responsibilities included developing user stories, defects, and test cases for IT and business users, as well as overseeing the QA and UAT testing processes for both teams. I meticulously tracked and documented progress through Rally, ensuring transparency and accountability. From the initial requirements gathering to facilitating Senior Leadership meetings, I was integral to the successful launches of Release 1 and Release 2. Additionally, I created comprehensive training documentation to support various business areas, ensuring a smooth transition and effective use of the new CRM system. SHELTER ZOOM
SENIOR BUSINESS ANALYST
MAY 2023 – DECEMBER 2023
In collaboration with the DevOps team, I spearheaded the creation of a business continuity program designed to ensure that doctors and hospitals could access patient information during an Electronic Health Records (EHR) system outage. This involved defining critical datasets to capture patient details, including billing and insurance information, and mapping data from the EHR system into a Blockchain/Web3 framework for enhanced business continuity within the healthcare system. I developed 2
comprehensive workflows and process steps tailored for various user types, such as doctors, nurses, labs, and administrators. My role also included designing UI/UX for mobile devices, producing detailed mock-ups and workflows to optimize user interaction. Additionally, I crafted UAT test scripts and acceptance criteria, executed UAT testing, and conducted user interviews to assess needs and refine workflows. Throughout the project, I managed requirements, testing, and development tasks using JIRA and Confluence, ensuring a streamlined and effective process.
THE COMPUTER MERCHANT CONSULTING AT CITIZENS BANK
SENIOR BUSINESS ANALYST
March 2022 – January 2023
In my role, I concentrated on Escrow and Sweeps operations while spearheading efforts to acquire a new bank. My responsibilities included data mapping and reconciliation, as well as designing new products to integrate with the existing mainframe system. I mapped the new bank's products to our existing offerings, performed gap analyses, and documented strategies to address these gaps. I collaborated closely with the PMO Office to ensure the project adhered to timelines and milestones, preparing daily and weekly status reports for presentation to PMO and stakeholders. Additionally, I supported Scrum ceremonies, including daily Scrum meetings, and created test plans and cases in JIRA. I consolidated testing results from various areas and kept JIRA updated. I led the Tax Year-End testing project for Escrow and Sweeps, streamlining the testing process to minimize manual efforts. Furthermore, I developed both manual and automated training documentation and procedural documentation for the Year-End Tax process for Escrow and Sweeps accounts. ACCUMATCH CONSULTING AT PSI
Senior Business Analyst
October 2020 – February 2022
I managed the development of a new platform from inception to completion, taking responsibility for defining requirements, conducting testing, and creating comprehensive training materials. As the Subject Matter Expert
(SME) for the platform, I provided ongoing support for inexperienced users and developed additional processes to enhance its functionality. I effectively utilized JIRA and Confluence to oversee requirements and testing, ensuring a streamlined workflow. In collaboration with the PMO, I developed the project plan, established milestones and tasks, and provided weekly updates on progress. I also reviewed existing business rules for multiple clients to address and resolve migration gaps before implementation. Additionally, I created and maintained detailed process flows in Visio for both internal and external clients, facilitating clear and efficient communication of procedures.
ACADEMY BANK
Senior Business Analyst
May 2019 – June 2020
I documented current state processes and developed both current and future state workflows, conducting a thorough gap analysis to identify discrepancies between them. Collaborating closely with the Project Manager and the PMO, I managed the project’s progress and coordinated with the vendor PMO to ensure that milestones were met, and the project stayed on track. I created detailed requirements for the implementation of enterprise-wide new platforms and collaborated directly with vendors to gather requirements for the conversion of ATM and Debit Card systems. Additionally, I developed test scenarios for both QA and vendor testing and collaborated with developers and business users to craft comprehensive user stories, ensuring alignment and clarity throughout the development process. APEX CONSULTING - CONSULTING AT BLUE CROSS BLUE SHIELD KANSAS CITY Senior Business Analyst
May 2018- October 2018
3
I meticulously documented current state processes and developed both current and future state workflows, followed by conducting a detailed gap analysis to pinpoint discrepancies between them. Collaborating closely with the Project Manager and the PMO, I played a key role in managing the project and ensuring it adhered to its timeline. I also coordinated with the vendor PMO to keep the project on track. My responsibilities included creating requirements for new enterprise-wide platforms and collaborating with vendors to gather specifications for the conversion of ATM and Debit Card systems. I developed test scenarios for QA and vendor testing and collaborated with developers and business users to craft precise user stories, ensuring all stakeholders' needs were addressed and accurately reflected in the project deliverables. GBW RAILCAR SERVICES
Senior Business Analyst
October 2017 – March 2018
As a key member of an Agile team, I contributed wireframes, workflows, and business process requirements, ensuring that each element aligned with project goals. I played a crucial role in ensuring that shops not only met customer expectations but also adhered to transportation regulations. Analyzed both business and technical processes to identify areas for improvement. I collaborated closely with users to gather and refine requirement specifications and facilitated meetings between cross-functional teams to ensure clear communication and alignment across all project facets. This collaborative approach helped drive the project forward and ensure that all objectives were met effectively. MEDIX CONSULTANTS
Senior Business Analyst
February 2015 – September 2015
In my role, I collaborated closely with the Organization Business Group, acting as a strategic partner to promote efficiency, productivity, and profitability. I created detailed user stories and documented screen inventory requirements for software engineers, ensuring clear and actionable specifications. I identified necessary code changes and enhancements to improve the accuracy of information, and assisted QA and Development teams by applying points to user stories to facilitate the completion of each sprint. Additionally, I evaluated documented requirements for new applications in collaboration with both the Business Group and Development team, ensuring that all stakeholder needs were met and that development efforts were aligned with business objectives.
APEX CONSULTING
Senior Business Analyst
September 2014 – November 2014
I facilitated requirement-gathering sessions to capture and define project needs effectively. I designed detailed report mockups to visualize and refine the reporting requirements and created Quick Reference and How-to Guides to support user understanding and system navigation. Collaborating with cross-functional business units, I ensured that diverse perspectives were incorporated into the project. I meticulously documented business requirements and translated these into technical objectives, bridging the gap between business needs and technical implementation. This approach ensured that all stakeholder requirements were accurately reflected and effectively addressed in the final deliverables. CERNER
Senior Business Analyst
September 2012 – August 2014
As a member of the Health Information Technology Millennium Platform Database Unit, I interfaced with other analysts to meticulously document requirements for both technical and business projects. I designed technical requirements and test scenarios specifically for Meaningful Use (MU2) and ICD-9/ICD-10 projects, ensuring compliance and functionality. Additionally, I created detailed workflow diagrams for three hospital and clinical 4
facilities, enhancing operational clarity and efficiency. During the Cerner Health Conference, I introduced new software programs, highlighting innovative solutions to a broad audience. My role also involved identifying gaps and inconsistent processes across business units, which led to the development and implementation of a universal process improvement plan to streamline operations and enhance overall performance. BOILERMAKERS NATIONAL FUNDS
Business Analyst – Technical Writer
February 2008 – October 2012
As part of a company-wide re-engineering project, I evaluated and streamlined the Health and Welfare, Annuity, and Pension business processes to enhance overall efficiency. I conducted training sessions for the Pension and Annuity departments, which resulted in a notable 37% increase in productivity. To further improve efficiency, I created an electronic library and a computer-based training platform, making resources more accessible and training more effective. I aligned existing processes with efficient strategies, securing buy-in from both executives and Union Leadership. Additionally, I published a quarterly newsletter to keep stakeholders informed about updates to Retirement Plans and supported new training initiatives that enabled real-time tracking of employee progress.
H&R Block
Business Analyst/Senior Project Manager
August 1999 – February 2008
I lead the development of a new software program to design and streamlining the completion of government benefit applications. My successful job performance led to a senior-level promotion, and I designed and presented training to over five hundred tax professionals, enhancing their proficiency with the new system. I also implemented a customer support program for H&R Block's Emerald Debit Card Program, improving service delivery and client satisfaction. Additionally, I played a key role in identifying and qualifying vendors through the Request for Proposal (RFP) process and conducted comprehensive training for new vendor staff, ensuring they were well-equipped to meet our standards and support program objectives.
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