Business Development Customer Service

Erica R. Tobin

Sugar Grove, Illinois ***** • 630-***-**** • *****.*****@*****.***

An exceptionally driven and goal-oriented sales professional, I have a sharp ability to identify and engage target audiences. I excel in leading teams, managing client relationships, and consistently surpassing sales targets. I am recognized for overcoming objections, closing significant opportunities, and prioritizing outstanding customer service to drive business success.

Experience

SEPTEMBER 2023 – PRESENT

Business Development Manager Experis Manpower Group Lombard, Illinois

Responsible for building and managing a market territory in close collaboration with practice directors and fulfillment teams. Key tasks include securing new business with both prospects and existing clients within the assigned territory, as well as developing a pipeline of opportunities that drives GP$ goals. Keeping client information and sales leads up to date in the CRM system, driving the entire sales cycle, and representing solutions that deliver significant business results. Additionally, develops and maintains strong partnerships with practice directors and consultants to ensure high levels of client satisfaction. Participates in weekly meetings with the executive leadership team to discuss progress toward goals. Creates presentations to attract new business opportunities and represents the company at industry conferences, networking events, and trade shows to build brand awareness.

NOVEMBER 2022 – JULY 2023

Director of Business Development – Life Sciences Oriel STAT A MATRIX Washington, DC

Identified and developed new business opportunities while building and nurturing relationships with customers, suppliers, distributors, partners, and vendors. Evaluated existing partnerships and sales efforts, focusing on enhancing successful elements and altering those that are ineffective. Managed vital client relationships and cultivated new ones to expand the company’s profile and reach. Developed and strengthened both internal and external relationships, leading to increased lead generation and market share. Built cross-functional teams to guide and support sustainable, long-term growth and track emerging markets and trends. Fostered an enterprising growth culture across the company and identified and recommended new services. Proposed and developed strategic partnerships, shaped the company's long-term objectives, and devised plans to achieve them. This included researching new markets, advising on product development, distribution, and promotion strategies, and managing relationships with vendors. Conducted webinars and presentations to raise the brand or product profile, selected prospective vendors, negotiated contracts, and traveled to various locations as needed. Additionally, I fulfilled requests for proposals (RFPs), facilitated regular client updates to assess progress and identified new opportunities. With strong experiential knowledge of medical devices, you will interact with C- and mid-senior-level clients, executive management, regulatory and quality management leaders, and high-level technical specialists. As a trusted advisor and mentor, you will build a network of key relationships that enhance sales efforts with target clients.

JULY 2020 – APRIL 2022

Lead Generation bb7 Madison, Wisconsin

Successfully identified and targeted clients in alignment with strategic objectives, driving business growth through effective outbound outreach via phone and email. Demonstrated persistence in follow-up efforts and expertly routed qualified opportunities to Business Development Leads for progression and closure. Analyzed various reports, including sales, marketing, and finance, to gain insights and enhance performance. Managed and updated a comprehensive client database, contributing to the achievement of annual revenue goals by meeting sales metrics. Conducted research to understand client strategies and industry trends, ensuring a competitive edge. Fostered strong internal relationships, facilitating collaboration and supporting organizational objectives.

APRIL 2013 – MAY 2020 & JANUARY 2010 – DECEMBER 2012

Inside Account Manager Phonak Hearing Systems Warrenville, Illinois

As a key member of a specialized team dedicated to new business growth and client relationship building, I focused on introducing new clients to the company's portfolio of hearing instruments. I Managed over 65 calls daily with Audiologists and hearing healthcare professionals to discuss our product line and provided training on fitting software. Cultivated and managed key client relationships, identified strategic opportunities and recommended new services to enhance our offerings. Developed and proposed strategic partnerships while contributing to shaping the company’s long-term objectives and planning to achieve them, thereby significantly expanding the company's profile and reach.

NOVEMBER 2006 – MAY 2020 & JANUARY 2010 – DECEMBER 2010

Senior Account Manager Medical Staffing Network Warrenville, Illinois

Collaborated directly with hospitals to identify and secure medical professionals essential for maintaining high standards of patient care. Excelled in maintaining client relationships and delivering exceptional customer service. Successfully acquired new business and built valuable relationships, contributing to the organization's growth and operational excellence.

Core Qualifications

Team Building • Building and Maintaining Key Client Relationships • Business Development • Communications and Negotiation Skills • Excellent Problem-Solving Techniques. • Training and Mentoring • Consultative Sales Approach • Customer Service Driven • Goal Orientated • Organization and Time Management

Skills

Microsoft Office, Outlook • SalesForce.com, SAP • Completed sales training with MSN and participated in the training of others • Participated in MSN management training course • Action Selling. • Completed Sales training with Chase Insurance Direct • Passed the Health and Life Insurance Exam

Education

1997-1999

Southern Illinois University Carbondale, IL

Associates of Arts University of Phoenix

References

Available upon request.

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