Customer Service Assistant Manager
Resume:
Melissa E. Berrones
ASSISTANT MANAGER
Houston, TX
*********@******.***
PROFESSIONAL SUMMARY
Dedicated and experienced professional with over 5 years of experience in management, customer service, and security. Proven track record in optimizing operations, ensuring customer satisfaction, and maintaining high standards of safety and security. Fluent in English and Spanish, with strong leadership and interpersonal skills.
EDUCATION —
EXPERIENCE
High School Diploma Marque Learning Center Graduated: January 2012
Jan 2023 - Present
Security Officer • Museum of Fine Arts, Houston
- Monitor and ensure the safety and security of museum visitors, staff, and artwork.-
Conduct regular patrols of the museum premises to prevent theft, damage, and unauthorized access.
- Respond promptly to security incidents, emergencies, and alarms, ensuring compliance with protocols.
- Provide excellent customer service by assisting visitors with information and directions
.- Maintain detailed logs and reports of security incidents and daily activities.
Dec 2018 - Dec 2022
Store Manager • Subway, Houston
- Led daily operations and supervised staff to ensure efficient service delivery.
- Improved customer satisfaction by implementing effective service techniques and resolving issues promptly.
- Oversaw financial operations, including accounts payable, accounts receivable, and payroll management
.- Developed employee schedules, optimizing labor costs while meeting business needs
May 2016 - May 2017
Medical Assistant Bee Busy Wellness Center,
Managed front office activities to streamline patient management and support clinical staff
.- Handled appointment scheduling, billing, collections, and general office administration.
- Implemented Electronic Health Record (EHR) systems, improving patient records management.
- Assisted with over 4,000 tests and procedures, ensuring accuracy and patient comfort.
Oct 2014 - May 2016
Sales Associate. Walmart,
Provided exceptional customer service by actively engaging with customers and identifying their needs
. - Promoted upcoming sales events, increasing customer participation and store revenue.
- Efficiently operated cash registers, processing cash, check, and credit card transactions.
- Maintained store appearance by stocking and organizing merchandise according to company standards.
[This is the place for a brief summary of your key responsibilities and most stellar accomplishments.]
KEY SKILLS —
COMMUNICATION
English: Native Spanish: Fluent (speaking, reading, writing
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)- Strong problem-solving and decision-making abilities- Excellent communication and interpersonal skills- Proven customer service and conflict resolution capabilities- Effective time management and leadership
LEADERSHIP
REFERENCES
[Available upon request.]
Contact this candidate