Customer Service Account Executive

Justin

Johnson

Dedicated and results-driven professional with extensive experience in

customer service, sales, and management. Seeking a challenging role where my proven leadership, communication, and problem-solving skills can contribute to the success of a dynamic team and organization.

Experience

Feb 2022 - Oct 2023

Account Executive • Design Mechanical, Inc.

Proactively identified and acquired new clientele through targeted prospecting, conducted thorough surveys to assess potential in diverse locations, and formulated tailored sales strategies. Developed individualized sales plans to optimize customer acquisition and retention. Cultivated and nurtured strong relationships with existing customers to ensure sustained satisfaction and loyalty. Mar 2015 - Jan 2022

Customer Service Representative III • Kaiser Permanente Provided comprehensive assistance by addressing inquiries regarding insurance coverage, facilitating seamless claim processing, and ensuring efficient handling of billing procedures. Sep 2013 – Mar 2015

Help Desk Specialist • Frontier Airlines

Offered valuable assistance to frontline customer service representatives in navigating system challenges and managing complex customer situations, ensuring smooth resolution and maintaining high service standards

Education

University of Colorado, Boulder, CO

• BA in Kinesiology

636 S Howes St

Fort Collins, CO 80521

719-***-****

*******@*****.***

Skills

- Customer service

excellence

- Sales and negotiation

- Team leadership and

management

- Problem-solving and

conflict resolution

- Time management and

organizational skills

References

Available upon request.

Contact this candidate