Data Entry Customer Service

NAWSSSIA THORNTON

*** ******** ***, ******, *******, 30601, US • 706-***-**** • ***********@*****.*** Exceptional at providing compassionate and efficient care, as well as assisting doctors with a variety of tasks. Front Offide Assistant with excellent communication skills, as evidenced by 15 years of healthcare experience. Driven

Hardworking and committed to achieving the best possible results. Patient Registrar with 15 years of experience in a healthcare office and administrative expertise. Productive

Detail-oriented

Exceptional attention to detail, collaboration, and typing skills. Resourceful

Confident

Responsible

Skilled

Experience

Computer proficiency

Managing office supplies

Team building

Faxing documents

Data entry

Detail-oriented

Medical billing

Filing assistance

Phone call answering

Patient care advocacy

Billing and coding

Multi-line Telephone Systems

Customer service orientation

High School - 2004

Elbert County High School - Elberton, GA

Medical Secretary - November, 2020 to Present

MedLink Royston - Royston, GA

Was in charge of patient scheduling, check-in, check-out, and billing payments. Provided skilled clerical assistance to administrative and healthcare staff, such as ordering supplies and organizing office inventories. Incoming and outgoing calls and correspondence were addressed, documented, and responded to. Checked insurance benefits and eligibility and recorded it in the Athena system. Professional Summary

Skills

Education

Work History

Medical Front Office Receptionist - May, 2018 to November, 2020 Ancora Pain Recovery - Athens, GA

Went over the charts and highlighted any information that was missing or incorrect. Ensured that medical records and health information were accurate, complete, and secure. Customer service, patient scheduling, and billing were among the duties I coordinated in the front office. Performed front-office duties using data entry skills in the context of a medical database. Successfully scheduled patient appointments and placed reminder calls to ensure an exceptional customer experience. Used email and the phone to communicate effectively with staff, patients, and insurance companies. Increased the efficiency of the office by handling multiple calls per day. Scheduled patients for routine and complex procedures using computer programs and registration systems. Finished clerical duties and clinic administration tasks. Administrative Assistant - May, 2016 to April, 2019 DaVita Classic City Dialysis - Athens, GA

Inbound phone calls, mail, and faxes were managed and directed appropriately by me. Answered phone calls from clients, vendors, and a variety of other callers looking for information. Processed paper work and electronic order forms to warehouse. Assist in the preparation of reports that are scheduled on a regular basis. Was in charge of supplies, vendors, organization, and upkeep in the office. Answered multiple calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.

Greeted customers and visitors in person as well as over the phone. Performed a variety of office support functions as needed. Front Office Receptionist - August, 2013 to April, 2016 Athens Orthopedic Clinic Urgent Care - Athens, GA

Provided prompt and courteous service to all visitors, completing check-ins, verifying paperwork, and coordinating smooth hand-offs to nursing staff.

Provided expert clerical support by handling a wide range of routine and special requests efficiently. Routed incoming calls to the most qualified personnel and departments within the company. Sorted mail and other important data, ensuring that all messages were delivered quickly to their intended recipients during Office Manger absence.

Administrative Assistant - April, 2008 to November, 2012 University Nursing & Rehabilitation Center - Athens, GA Used agile work methods to ensure that projects were completed quickly and successfully. Created and updated physical records and digital files to keep current, accurate, and compliant documentation. Maintained personnel records and issued notifications of internal opportunities to assist human resources. Kept accurate employee records and informed employees about internal opportunities. Inbound phone calls, mail, and faxes were managed and directed appropriately by me. Answered phone calls from clients, vendors, and a variety of other callers looking for information. Processed paper work and electronic order forms to warehouse. Worked closely with Business Office Manager and Payroll Coordinator handling tasks such as conducting research, fielding phone calls

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