Customer Service Experience

Tammy Short

Lacey, WA

Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical, and detail-oriented. Reliable candidate ready to take on challenges in a position using problem-solving and task prioritization skills to help team succeed.

Work Experience

Customer Service Lead

Fred Meyer-Lacey, WA

August 2022 to Present

Managing and leading a team of customer service representatives, providing training, and coaching to ensure high-quality service

• Handling complex customer inquiries or complaints that have been escalated from frontline staff.

• Developing and implementing customer service policies and procedures to standardize and improve service delivery.

• Collaborating with other departments to resolve customer issues and improve the overall customer experience.

• Ensuring customer service team has the necessary tools, resources, and information to effectively assist customers.

Patient Appointment Coordinator

Humana/Tricare-Tacoma, WA

June 2020 to Present

• Supported patient service needs by coordinating efficient referrals for additional resources.

• Improved quality of care with diligent attention to patient needs and delivery strategies.

• Assisted patients with meeting financial obligations with use of sliding scales.

• Maintained full compliance with legal, health, and safety regulations.

• Served customers by going above-and-beyond to offer exceptional support for all needs.

• Developed solid relationships with staff, customers, and vendors.

• Conveyed policies and procedures to patients from medical and administrative standpoints.

• Assisted customers with sales and service needs. Monitor Technician and Dispatcher

The Alarm Center-Lacey, WA

October 2018 to April 2021

• Served customers by going above-and-beyond to offer exceptional support for all needs.

• Protected company and customer data by following information policies.

• Fixed problems with equipment using troubleshooting and repair abilities.

• Approached and solved work problems with initiative and sound judgement.

• Assisted customers with sales and service needs.

• Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance.

• Helped team handle high-volume work by prioritizing tasks and organizing supplies.

• Enhanced customer satisfaction with fast, knowledgeable service.

• Assisted with tasks and work duties during slow periods to maintain team productivity.

• Updated office files daily and kept records organized.

• Contributed ideas for improving work processes.

• Worked effectively with diverse team to accomplish daily objectives and meet long-term goals.

• Maintained full compliance with legal, health, and safety regulations.

• Collaborated with team members to meet daily demands and handle challenging projects. Front End Cashier

Fred Meyers-Tumwater, WA

March 2017 to September 2018

• Maintained accurate cash drawers with diligent attention to cash, credit, and debit transactions.

• Enabled strong sales by keeping lines clean, organized, and well-merchandised.

• Assisted customers with obtaining best possible prices by advising on coupons, promotions, and price- matching guarantees.

• Delighted customers with personalized service, including following exact bagging preferences.

• Explained promotions and special offers to customers.

• Cleaned, organized, and restocked multiple front-end lanes each day.

• Waited on customers at normal check-out lanes, as well as customer service desk to process special requests.

• Enhanced customers' experiences by anticipating needs and resolving service concerns.

• Kept ample carts and baskets ready for customers through regular collection of discarded pieces.

• Rang up customer items quickly and accurately using POS system.

• Monitored checkout stations for adequate cash availability.

• Recaptured sales from dissatisfied customers using conflict mediation skills.

• Fixed checkout merchandise displays with continuous resets during down periods.

• Monitored fitting rooms and completed general cleaning tasks throughout store.

• Kept customers happy by quickly processing payments and bagging purchases.

• Covered multiple store areas by cross-training in different roles.

• Enhanced shopping experiences, directing or escorting to product locations on sales floor.

• Maintained accurate register totals by carefully counting and securing cash.

• Prevented losses by watching for suspicious behavior.

• Promoted customer satisfaction by supporting merchandise selection, returns, and exchanges.

• Recorded daily transactions precisely to avoid errors and keep logs accurate.

• Helped keep store operating at peak levels by assisting with opening and closing lists. Warehouse Lead

Contract Hardware-Auburn, WA

October 2016 to December 2016

• Optimized resource allocation, working closely with leadership to incorporate forward-thinking changes.

• Transported inventory according to safe operating procedures, using forklifts, cranes, and other equipment with ease.

• Stayed on top of daily controls such as stock reviews, claims monitoring, and inventory paperwork.

• Kept operations in line with budget targets, monitoring and managing controllable expenses.

• Maximized trailer usage by organizing efficient deliveries.

• Developed team through training and mentoring, educating about company policies and performance- oriented strategies.

• Directed warehouse functions, including order selection, packaging, loading, and product replenishment.

• Supervised and trained warehouse team with focus on warehouse safety and compliance with regulations.

• Coordinated smooth distribution and allocation of inventory to meet distribution demands.

• Reduced losses through daily shipping audits to verify correct documentation and proper materials handling.

• Evaluated crew member performance, including [Timeframe] reviews, corrective actions, and merit awards.

• Managed daily operations for [Number]-square-foot warehouse with [Number]+ workers.

• Satisfied customers with timely, accurate deliveries as head of team processing [Number]+ orders per week.

• Monitored warehouse for safety hazards and applied OSHA guidelines to mitigate issues and safeguard staff.

• Managed employee scheduling and task delegation, coordinating labor requirements to align with business demands.

• Adhered to established budget by closely monitoring labor hours and consumable supplies.

• Oversaw building security, opening and closing premises and working with security personnel to address identified concerns.

• Maintained rapport with vendors and suppliers to negotiate cost-effective inventory replenishment.

• Developed facility designs and improvement plans to positively impact safety, quality, and productivity.

• Led staff meetings to inform crew members of production schedules or changes in procedure.

• Analyzed current workflow processes and implemented adjustments to increase productivity.

• Optimized warehouse space to efficiently organize inventory. Head Operations Manager

Lakewood, WA

April 2013 to September 2015

• Supported efficient business operations by preparing and processing [Type] documentation.

• Identified and addressed business vulnerabilities in areas governing asset protection and physical security.

• Protected organization in event of emergencies with well-planned crisis management strategies.

• Helped to increase business efficiency and profitability with recommended process optimizations.

• Identified client needs by observing consumers, collecting surveys, and analyzing customer feedback.

• Tracked and analyzed reports, including budgets, operation activities, and department metrics.

• Evaluated feasibility of proposed measures, employing knowledge of restoring military gear and analytical techniques to break down each option.

• Approached and solved work problems with initiative and sound judgement.

• Protected company and customer data by following information policies.

• Enhanced customer satisfaction with fast, knowledgeable service.

• Monitored employees and guests to prevent theft.

• Served customers by going above-and-beyond to offer exceptional support for all needs.

• Assisted customers with sales and service needs.

• Approached and solved work problems with initiative and sound judgment.

• Completed accurate work tasks by carefully reviewing every order.

• Contributed ideas for improving work processes.

• Maintained full compliance with legal, health, and safety regulations.

• Completed all tasks promptly and with minimal oversight.

• Developed successful project goals and strategies in collaboration with each and every team members. Education

High School Diploma in Seminary Attendance Center

Jones Co Jr College - Ellisville, MS

May 1988

technology

Everest University Online - Tampa, FL

Skills

• Data collection

• Time management

• Quality assurance

• Scheduling

• Patient Triage

• Pediatrics

• Medicare

• Symptom Management

• Specialized Care

• Customer service

• Sales

• Negotiation

• Leadership

• Windows

• Supervising experience

• Cash handling

• Data collection

• Fraud prevention and detection

• Quality assurance

• Security

• Cash register

• POS

• Expense management

• Driving

• Bookkeeping

• Proofreading

• Accounts receivable

• Human resources

• Epic

• EMR systems

• Technical support

• Customer relationship management

• Communication skills

• English

• HIPAA

• Microsoft Word

• CPT coding

• Word processing

• Medical records

• Clinic

• EHR systems

Contact this candidate