Data Entry Office Assistant

Highlights of Qualifications

Experienced Office Assistant/Data Entry Operator/Receptionist

Excellent typing/data entry skills

Adept at using Microsoft Word, Excel, PowerPoint

Education

Stratford University, Virginia Beach, VA 3/14 – Present

Healthcare Administration

Richwood High School, Richwood WV

Business/Secretarial

Volunteer – Princess Anne Hospital ER

10/2007 – 5/2008

Cleaned beds and rooms (5 – 20 times a day) as patients were discharged for next patient.

Ran blood work; urine specimens, etc to Lab.

Brought patients back to the ER after being triaged (4 – 30 a day).

Took patients to their cars after being discharged (5 – 20).

2008 - 2011

Mentored 1st and 3rd grade students at Seatack and W.T. Cooke Elementary School

Professional Experience

1/2016 – Present Insurance Administrative Assistant - (Towne Benefits) – Norfolk, VA

Maintains a courteous and professional relationship with clients, brokers, carriers and team members.

Maintain proficient and up to date knowledge of Microsoft software, other industry specific software and office machinery such as fax, copier, scanner and printer

Greet office visitors, make sure they sign in & receive a visitor’s badge.

Receive, sort and disseminate mail to appropriate parties.

Data enter & attach documents to Individual and Medicare accounts in CRM and Edge.

Generate weekly Medicare report & send to agents to verify application activity.

Provide back-up to Brokerage Team members as needed.

Perform other job duties and functions assigned by Management Team.

File, scan, copy as needed

Obeys all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA).

6/2015 – 11/2015 Payment Processor – Crescent Bank, Chesapeake, VA

Maintain confidentiality

Process payments and related transaction on accounts according to company guidelines and procedures

Balanced daily reconciliations and bank deposits.

Process payoff accounts

Ability to calculate figures and amounts such as discounts, interest and percentages

Performs end-of-day balancing procedures to reconcile bank deposits

3/2014 – 6/2015 Accounting Clerk - Colonial Property Group, Virginia Beach, VA

Run payroll reports in Excel for approximately 27 contractors.

Prepared bank deposits of $400.00 - $1,500.00 once a week.

Answered multiple phone lines fielding 10-30 calls a day.

12/2013 – 3/2014 Marketing Assistant/Administrator, AIJON Temporary Agency, Chesapeake, VA

Updated competitor database inputting from field sales data; compiling, consolidating, formatting, and summarizing information, graphs, presentations and distributing reports to 25 – 30 people.

Helped collate 50 – 100 copies of promotional literature.

Prepared more than 100 PowerPoint Presentations.

7/2012 – 11/2013 Office Assistant/Receptionist - Virginia Beach SportsPlex & VA Rush Soccer,

Virginia Beach, VA

Handled 10 to 60 incoming calls a day. Managed the company's lobby area by keeping it neat and clean. Greeted visitors, provided directions to vendors, clients, job candidates and customers. Completed paperwork and collected payments for registration for soccer (cash/checks, credit cards) and logged into Excel spreadsheet.

Administrative projects and overflow work from seven co-workers. Assisted other staff members with word processing, data entry and Internet research tasks. Handled between 10 – 50 calls a day.

6/2011 – 7/2012 Office Assistant/Receptionist - Reliance Staffing Employment, Chesapeake, VA

Answered telephones, routed calls, took messages, and provided general information; greeted and directed visitors.

Opened and routed incoming mail and distributed correspondence and other material for/to 30 - 100 people.

Perform typing assignments, drafted basic correspondence, entered data, and printed letters, labels, reports, and/or other materials.

Copied materials as requested and sent facsimiles.

Established, maintained, processed, and/or updated files, records, and other documents for 50 – 100 people.

4/2003 – 2/2011 Office Assistant/Transcriptionist/Data Entry Operator - City of Virginia Beach,

Virginia Beach, VA

Transcribed documents; transcribed technical, complex and confidential police reports from dictated tapes; typed materials, reports and documents for approximately 20 - 30 detectives in the Police Department, Detective Bureau in the Auto Theft, Special Victim’s Unit, Robbery Squad, Homicide Unit, and Economic Crimes Unit.

Reviewed transcribed materials for completeness and accuracy; ensured correct format, grammar for all submitted work.

5/2002 – 4/2003 Office Assistant/Receptionist/Data Entry Operator - Headway Corporate Staffing,

Virginia Beach, VA

Answered telephones, routed calls, and provided general information; greeted and directed visitors.

Opened and routed incoming mail for 30 - 100 people; distributed correspondence and other material to 30 – 100 people.

Perform typing assignments, drafted basic correspondence, entered data, and printed letters, labels, reports, and/or other materials; copied materials as requested; send facsimiles.

4/1989 – 11/2001 Data Entry Operator-Coordinator/Word Processor/Documentation Specialist/Secretary - BMS [Bristol Myers Squibb/DuPont Pharmaceuticals],

Wilmington, DE

Substituted for full-time between 4 – 20 secretaries; worked with highly confidential information/ correspondence.

Drafted documents and memos.

Scanned thousands of documents; prepared hundreds of presentations in PowerPoint for Directors.

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