Customer Service Medical Records
Resume:
Latasha Hayden
Tulsa, OK *****
*************@*******.***
Authorized to work in the US for any employer
Work Experience
Medical Records Specialist
Inceed-Tulsa, OK
November 2023 to Present
• Processing all internal and external medical records requests
• Processing faxes, scans and other electronic documents into the appropriate format and directing those documents to the appropriate medical charts
• Ensure the validity to include patient's consent of all medical record requests
• Responsible for scanning all records into a patient's chart and all billing documents
• Use computer and Electronic Medical Records (EMR) to accurately enter and retrieve documents from system
• Review medical records for completeness and accuracy and ensure documents are filed to the correct patient
• Responsible for uploading and/or downloading all outside Radiology images and reports
• Responsible for all record changes in the Electronic Health Record including removal of records when necessary
• Responsible for obtaining a patient release of records for all physician's offices Customer Service Representative
Sono Bello-Tulsa, OK
Present
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
• Built rapport with customers through active listening, empathy, and personalized interactions
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
• Maintained detailed records of all customer interactions in CRM system for future reference and analysis Customer Service Representative
ROI Call Center Solutions-Tulsa, OK
August 2021 to October 2022
Work from home
• Take inbound & outbound calls
• Submit clients application or requests
• Emails
• Follow scripts
• Great customer service
• Attention to detail
Programs used:
• Teams
• Call zone
• Yardi
• Five9
Web browser used:
Firefox
Chrome
Edge
Office Assistant
Tiger Driving School-Broken Arrow, OK
August 2020 to March 2021
• Maintained office supplies inventory by checking stock and ordering new supplies as needed.
• Filed and retrieved records
• Oversaw appointment scheduling
• Organized files, developed spreadsheets, faxed reports and scanned documents.
• Answered approximately 40 phone calls daily and pleasantly welcomed visitors
• Managed scheduling appointments.
Doordash Driver
DoorDash-Broken Arrow, OK
August 2018 to February 2021
• Deliver great customer service
• Top Driver
• Attention to detail (making sure what the customer order is all together as well as assuring utensils and following customers specific instructions)
• Deliver each order on time and keeping communication with customer Data Entry Technician
Advanced Orthopedics & Pain Management-Tulsa, OK
April 2019 to July 2019
• Filled and processed prescriptions, delivering prompt and efficient patient care.
• Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
• Greeted customers and answered questions
• Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
• Prepared prescription transfers to other pharmacies.
• Verified insurance benefits to refill medications Senior Pharmacy Technician
Walgreens-Tulsa, OK
August 2008 to June 2017
• Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
• Verified and filled over 600 prescriptions per day in a Type 2 pharmacy setting.
• Worked with insurance companies to process claims and resolve problems
• Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
• Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
• Entered patient into Computer Rx to generate prescription labels. Education
High School Diploma
Bishop Kelley High School - Tulsa, OK
May 2003
Skills
• Customer service
• Data entry
• Microsoft Office
• Time management
• Schedule management
• ICD-10
• Assistant manager experience (5 years)
• Windows
• Yardi
• Cold calling
• Administrative experience
• Phone etiquette
• Medical billing
• Insurance verification
• Office manager experience
• Clerical experience
• Medical scheduling
• Typing
• Organizational skills
• Workers' compensation
• Driving
• Pharmacy technician experience
• Medical office experience
• Communication skills
• Leadership
• Payroll
• Medical Coding
• Customer support
• Medical Terminology
• Customer service
• Typing
• Medical records
• Medical terminology
• HIPAA
• Clerical experience
• Supervising experience
• EMR systems
• Front desk
• Team management
• Insurance verification
• Records management
• Medical coding
• ICD-10
• ICD-9
• Google Docs
• Office management
• Leadership
• POS
• Schedule management
• Microsoft Excel
• Research
Certifications and Licenses
Driver's License
Assessments
Customer focus & orientation — Proficient
October 2023
Responding to customer situations with sensitivity Full results: Proficient
Retail customer service — Proficient
November 2023
Responding to customer situations in a retail setting Full results: Proficient
Attention to detail — Proficient
August 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Cleaner fit — Proficient
March 2023
Measures the traits that are important for successful cleaners Full results: Proficient
Sales skills — Proficient
April 2023
Influencing and negotiating with customers
Full results: Proficient
Customer service — Proficient
August 2021
Identifying and resolving common customer issues
Full results: Proficient
Protecting patient privacy — Proficient
September 2022
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Work style: Reliability — Proficient
March 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Administrative assistant/receptionist — Proficient August 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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