Customer Service Call Center

ANTONIO T CHILDS

757-***-**** *************@*****.*** 634 waters DR Virginia Beach VA 23462

Profile

10+years of excellent customer service call center experience. 7yr SALES EXPERIENCE surpassing the quotas adhering to the required metrics and providing the best customer service that the company stands for.

OPTIMA HEALTH CUSTOMER SERVICE PROVIDER RELATIONS APRIL 2023-CURRENT TAKE Provider calls to chk on plans that are available to their patients provide them the best service that can be given.mAKE SURE THEIR INSURANCE PLANS MATCH AND THEIR CLAIMS ARE PAID. While making sure that the metrics were met and all while providing excellent customer service.

MEDICAL TRANSPORTATION DRIVER,DEVOTED TO COMFORT LLC.MARCH -2018— APRIL 2023 SHIPPING AND RECIEVNG - ART FXINC. -OCTOBER 2014-JUNE 2016 RESPONSIBLE FOR MAINTAINING THE QUALITY AND EFFICIENCY OF SHIPMENTS COMPOSED OF ARTWORK ON VARIOUS CLOTHING AND BACKDROPS. SHIPMENTS MUST BE ON TIME AND INSPECTIONS ARE DONEON PRODUCTS BEFORE BEING DSPACTHED. SPEED AND FOCUS ARE REQUIRED TO MAINTAIN COMPANY REQUIRED EFFICIENCY AND STANDARDS.

To pick up patients and take them to their appointments and retrieve them when their appointments are over . Make sure they greet back to their various destinations SAFELY. provife great customer service to them as well

INTERSTATE RECOVERY MAY 2010-J ANUARY 2017

COLLECTION OF PAST DUE ACCOUNTS and negotiations of settlements in a call center environment.works with a wide range customer profiles in outbound and inbound calls . Weekly and monthly performance objectives must be metaling with call center metrics to obtain comissions

Telespectrum/verizon december 2006-July 2007 sales of verizon communications internet cable and telephone services to current and new potential customers to upgrade their current services, and calls to previous customers to win back their services with special offers.

Education

MCNEESE STATE UNIVERSITY BACHELOR OF SCIENCE -PSYCHOLOGY 1997 — Degree, Year

ENGLEWOOD HIGH SCHOOL HIGH SCHOOL DIPLOMA-1987

Skills

CREATIVITY INTERPERSONAL SKILLS CRITICAL THINKING

PROBLEM SOLVING

CUSTOMER SERVICE SKILLS

COMMUNICATIONS

REFERENCES

AVAILABLE UPON REQUEST

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