Customer Service Technician

JG

JAMES GARDNER

***********@*********.*** 404-***-**** Stone Mountain, GA 30088

I have at least 25-30 years of phone experience and customer service/ sales Up- Skilled in all aspects of sales/service phone etiquette and unskilled in providing parts and labor for service providers. Whirlpool Corp. Stone Mountain,

Georgia

Sales /Service Technician

03/2022 - 09/2024

Company Overview: Liveops is looking for Sales and Customer Service Independent Agents to help support one of the leading athletic retailers in the world

In this role agents will assist customers over the phone to help track their orders, help select the right product for them, and process any refunds as necessary

Website: [Liveops](https://www.liveops.com)

Answer incoming calls from customers who have questions regarding products, lost packages, processing exchanges/returns, shipping information, billing, and more

Offer product and sizing suggestions for various lines athletic attire and footwear

Answer questions in a timely, tactful, and professional manner Enter notes into a system while multitasking between different programs Liveops is looking for Sales and Customer Service Independent Agents to help support one of the leading athletic retailers in the world In this role agents will assist customers over the phone to help track their orders, help select the right product for them, and process any refunds as necessary

Website: [Liveops](https://www.liveops.com)

This opportunity pays for time spent talking on the phone and assisting customers

Independent Contractors may also receive performance-based pay or other incentives

The talk-time rate is $0.31 per minute

As an Independent Contractor, Liveops does not withhold any taxes from your earnings and you will be responsible for your own tax obligations Actual earnings may vary depending on opportunity, call type, call volume, and other factors

Independent Contractors are responsible for expenses and control their own profit and loss

Independent Contractors choose their own schedule by self-scheduling in 30-minute blocks

Summary

Skills

Experience

Calls from this client are going to be available 7 days a week from 7am-2am ET

Initially, call times will be condensed to 10am-10pm ET Hours are subject to change based on client availability Provided technical support to customers over the phone and in person. Maintained accurate records of service calls, repairs, and parts used. Provided training on the safe usage of equipment when needed. Identified potential problems during routine inspections in order to prevent future breakdowns.

Randstad Atl, GA

Sales/Sales /Service Technician

04/2020 - 05/2022

Provided technical support to customers over the phone and in person. Maintained accurate records of service calls, repairs, and parts used. Diagnosed problems and determined solutions for various customer issues. High school diploma or GED

Independent Contractor, Liveops, Sales and Customer Service Independent Agents for a leading athletic retailer, Answer incoming calls from customers regarding products, lost packages, processing exchanges/returns, shipping information, billing, and more., Offer product and sizing suggestions for various lines of athletic attire and footwear., Answer questions in a timely, tactful, and professional manner., Enter notes into a system while multitasking between different programs.,

$0.31 per minute, Independent Contractors are responsible for their own tax obligations., Self-scheduling in 30-minute blocks., 7 days a week from 7am-2am ET, initially condensed to 10am-10pm ET., Fun and upbeat personality, High school diploma or GED; college degree preferred, Ability to type 50 words per minute, At least 1 year of previous experience in retail customer service, At least 1 year of working in a call center setting or handling heavy call volume, Strong customer service skills, Ability to suggest and negotiate effectively, Previous knowledge with client product lines including athletic wear and shoes, Strong verbal and written communication skills, Two monitors of 22' or larger, Plantronics Model: C5200 PTC:208 USB, Plantronics EncorePro HW525 USB Headset 203444-01, Minimum Intel Core i5 or greater, Minimum Windows 10 or better, Minimum 15.0 Mbps or faster, Minimum 3.0 Mbps or faster, Complete all certification requirements for the program by posted deadlines., Approximately 3 weeks., AL, AR, AZ, DC, DE, FL, GA, IA, ID, IL, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY Education and Training

Job

Contact this candidate