Customer Service Business Development
Resume:
Mobile :
Permanent home address
**-***** *** ** **, T6J 2L5,
Edmonton, AB, Canada
Email address
Youssef_kadraoui@yahoo.c
om
About Me
DOB & PLACE: 20/08/1978
Marrakech,Morocco
Height: (172cm)
Marital Status: Married
Status in Canada:
Permanent resident
Language:
Fluent in Arabic, French a
nd English
Driver’s license: Alberta
class 5
References are furnished
upon request
Name : Moulay Youssef Kadraoui
Competency Summary
Hospitality Industry Professional with 20 years of progressive work experience. Expertise in the area of Hospitality, Restaurant Management, Business Development, People Supervision, Guest Relations, Customer Service, Staff Supervision and Training Staff. A dedicated team leader with excellent hospitality experience and passion for providing excellent quality service while striving towards making positive contributions. Possess excellent communication, interpersonal, coordination, administration, organizational and management skills.
Career History
Monsoon Bistro & Bar July 2021 to Present
Edmonton, Canada
Server
Provide excellent customer service during their dining experience.
Provide suggestions for food or drink choices to diners.
Engage with customers in a friendly manner, ensure that they are enjoying their meal and take action to correct any problem.
Prepare restaurant tables with special attention to sanitation and order.
Deal with complains with a positive attitude.
Collaborate with other restaurant servers, kitchen and bar staff.
Ensure that all checklists, requisitions, proper opening and closing duties are completed for each shift.
Issue bills and take payments.
Royal Mansour Hotel January 2010 to June 2021
Marrakech, Morocco
In room dining manager
Supervise daily shift operations and ensures compliance with all the service policies, standards and procedures.
Prepare and conduct the outlet daily briefing and attend the daily F&b briefings.
Monitor and maintain cleanliness of In-Room Dining areas and work areas.
Ensure effective communications between each shift.
Organise all documentation for shift work on a daily basis including shift reports, daily training topics, shift floor plan, checklists and requisitions.
Prepare and issue duty schedules.
Conduct regular training sessions with the assigned team in line with the departmental Standards e.g., guest care, Sequence of service, up-selling approach, product knowledge, Riad Orientation, Order taking etc.
Ensure the timeliness and accuracy of the amenity set-up and delivery.
Ensure all Minibar operations are done promptly. Education
2000-2002
Diploma in Hotel
Technology
Institute of Hotel Technology
Marrakech, Morocco
1999
Bachelor's degree in
experimental science
Computer Skills
MS Office, Internet and E-
mail applications
TRAININGS & SEMINARS
• 7 Habits of Highly
Effective People by
Franklin Covey
• Performance
Management
• Finance training
• Up-selling Techniques
Training
• Trainer’s Skills Training
• Interaction skills for
Supervisor
• Attended training on how
to handle guests’
complaints
• Supervisory Excellence
Training
• Luxury attitude training.
• Fire & Life Safety training
• HACCAP Trainings
• Food Hygiene training.
• Pro serve training
Interacts with guests, via phone or by accompanying server during meal delivery, to obtain feedback on quality of product, service levels and overall satisfaction.
Handles guest problems and complaints.
Participates in the employee performance appraisal process. Shangri-la hotel August 2007 to January 2010
Dubai,UAE
Assistant restaurant Manager
Organize the outlet monthly “specials” promotion.
Take part of the endorsement and marketing of the monthly promotion ie. Sales Blitz
Handle staff recruitment and performance development evaluation
Ensure that the outlet is in compliance with health regulations.
Control inventories equipment, small ware and report shortages to designated personnel.
Observe and evaluate workers and work procedures in order to ensure quality standards and service. Train staff on the basics to develop service standard.
Prepare staff schedules of responsibilities in accordance with work requirements.
Conducting staff briefings.
Analyse operational problems and establish procedures to alleviate these problems.
Prepare the monthly profit and losses report for the outlet.
Manage and supervise the staff by providing clear directions. Prepare the daily report and the Log Book for the department head.
Shangri-la hotel November 2006 to August 2007
Dubai,UAE
Restaurant supervisor
Assist the Restaurant manager in training and supervising all staff members.
Supervise the floor during meal service and ensure that all standards are met.
Ensure that all checklists, requisitions, proper opening, and closing duties are completed for each shift. .
Communicate with the staff on pertinent information such as menu changes, equipment issues, reservations and guest’s special needs.
Maintain cleanliness on a daily basis including the proper functionality of all front of house needs.
Deal with customer complaints regarding sales and service in tactfully, calmly, and politely.
Shangri-la hotel April 2003 to November 2006
Dubai,UAE
Server/Bartender
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