Customer Service Inventory Management

Angel Jolly

West Valley City, UT

Resourceful and experienced restaurant management professional with 20+ years of experience in managing daily restaurant operations, leading teams, and ensuring customer satisfaction. Proven skills in inventory management, financial analysis, and conflict management. Possesses certifications in food safety and ServSafe.

Work Experience

Assistant Manager

Walmart

October 2021 to Present

1. Accomplishing objectives by managing staff; planning and evaluating associates activities. 2. Maintain staff by recruiting, and training.

3. Accomplish associate results by communicating job expectations; planning and monitoring, and appraising job results.

4. Coach, counsel, and disciplines associates.

5. Coordinates and enforces systems, policies, procedures, and productivity standards. 6. Establishes strategic goals by gathering pertinent business, financial, services, and operational information.

7. Accomplish financial objectives by forecasting requirements, preparing a monthly / annual budget 8. Maintaining quality service by enforcing quality and customer service standards, reviewing and resolving quality and customer service problems.

Store Manager/ Interim District Manager

McDonald's-Kalamazoo, MI

Present

Intermittent Supervisor/ Store Manager

Appraising staff performance

Control costs and minimize waste

Inventory management

Manage restaurant supplies

Organize and supervise shifts

Deliver superior guest services

Marketing

Monitor productivity of service staff

Motivating staff during busy shifts

Participate at local food events

• Analyzed sales data on a regular basis to identify trends, opportunities for growth, and areas for improvement

• Conducted performance evaluations for team members, recognizing top performers and identifying areas for development

• Ensured compliance with company policies, procedures, and safety regulations at all times

• Led weekly staff meetings to communicate goals, provide updates on performance metrics, address concerns or challenges

• Implemented customer service initiatives resulting in an increase in customer satisfaction scores by XX%

• Identified cost-saving opportunities through efficient scheduling practices while maintaining optimal staffing levels based on business needs

• Trained new hires on company policies/procedures ensuring they were equipped with necessary knowledge/skills for success in their roles

• Implemented employee recognition programs fostering a positive work environment/motivating team members resulting in increased employee engagement/productivity

• Resolved escalated customer complaints/issues ensuring customer satisfaction and retention

• Conducted regular store audits to ensure compliance with visual merchandising standards, cleanliness, and overall store presentation

• Managed the recruitment process including sourcing, interviewing, and onboarding new team members

• Implemented cost control measures such as energy-saving initiatives/reducing waste leading to a reduction in operational expenses

• Collaborated with the co-manager on scheduling tasks ensuring adequate coverage during peak business hours while controlling labor costs

• Developed and implemented strategies to improve productivity and streamline processes

• Managed daily operations, including scheduling, inventory management, and customer service

• Led a team of 98 employees, providing guidance and support to ensure efficient operations

• Achieved 22% increase in sales through effective staff training and motivation

• Implemented cost-saving measures that resulted in 12% reduction in expenses

• Conducted performance evaluations for team members, identifying areas for improvement and implementing training programs

• Maintained high standards of quality control to ensure customer satisfaction

• Created and maintained budgets, monitoring expenses to meet financial targets

• Analyzed market trends and competitor activities to identify potential risks or opportunities for the business

• Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture

• Provided ongoing coaching and mentoring to team members, supporting their professional development

• Resolved customer complaints or issues promptly while maintaining a positive brand image

• Ensured compliance with all regulatory requirements related to health, safety, sanitation, etc

• Managed multiple projects simultaneously within established timelines

• Identified areas for process improvement through data analysis

• Implemented employee recognition programs that increased morale

• Increased customer satisfaction scores by 20% through implementation of new service protocols

• Streamlined inventory management system

• Drove operational excellence initiatives resulting in an overall efficiency gain

• Developed and implemented employee training programs that improved overall team performance by 8%

• Analyzed financial data to identify areas for cost reduction or revenue growth

• Implemented safety protocols that resulted in zero workplace accidents for 14 consecutive months

• Mentored and coached employees to develop their skills and advance within the organization

• Leveraged data analytics to optimize inventory levels, reducing carrying costs Manager

Burger King

Coordinating daily restaurant management operations Interact with customers

Establishes restaurant business plans

Keeping customers happy and handling complaints

Appraising staff performance

Control costs and minimize waste

Ensure compliance with restaurant security procedures Inventory management

Manage restaurant supplies

Organize and supervise shifts

Deliver superior guest services

Hiring and training staff

Creating and editing menus

Ensure adherence to set recipes

Ensuring customer satisfaction

Hire new employees

Maintaining health and safety standards

Manage and lead staff

Managing finances

Marketing

Monitor productivity of service staff

Motivating staff during busy shifts

Participate at local food events

General Manager

Bob Evans Restaurants-Lansing, MI

• FOH

• BOH

• hiring

• Training

• Financials

• customer satisfaction

• staff retention.

• Highly proficient in customer service,

• P&L statements

• Balance budgeting, accounting

• Proficient at anticipating customer needs and responding to feedback

• creativity, communication, problem-solving

• customer service

• scheduling

• inventory management

• food safety and sanitation, and food preparation

• making sure food safety regulations were always meet

• recruiting and training new employees

• assessing customer satisfaction

Education

Associate's degree in Business

Kellogg Community College - Battle Creek, MI

August 2015 to May 2018

Skills

• Forecasting (10+ years)

• Assistant Manager Experience

• Recruiting (10+ years)

• Budgeting (10+ years)

• Merchandising

• Management (10+ years)

• Profit & Loss (10+ years)

• Strategic Planning (10+ years)

• Inventory Control (10+ years)

• Retail Management (3 years)

• Pricing

• Operations Management (5 years)

• Financial Analysis (10+ years)

• Leadership (10+ years)

• Cash Handling (10+ years)

• Store Management Experience

• Microsoft Word (10+ years)

• Conflict Management

• Purchasing

• Business Analysis (10+ years)

• Leadership

• Customer service (10+ years)

• Restaurant Management (10+ years)

• Food Safety

• Process Improvement

• Guest Services (10+ years)

• Retail management

• Store management

• Microsoft Excel

• Microsoft Office

• POS

• Communication skills

• Guest services

• Profit & loss

• Cash handling

• Cash register

• Pricing

• Merchandising

• Conflict management

• Data analysis skills

• Purchasing

• Manufacturing

• Operations management

• Training & development

• Continuous improvement

• Hospitality

• Restaurant experience

Certifications and Licenses

Food Safety Certification

November 2022 to November 2026

Food Handler Certification

Driver's License

ServSafe

June 2021 to June 2025

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