Customer Service Head Cashier
Resume:
Donna D. Berliner
*** ***** ******, *** *****, CA 92101 619-***-**** **************@*****.*********:**************@*****.***
Executive Summary
● 10+ years of professional experience and achievements in Customer Service industry, providing high quality services and assistance to customers before, during, and after a purchase, particularly in Retail and Restaurant industries. Certified Foodservice Professional in San Diego, CA.
● Excel at attending to customersʼ needs with a considerate, attentive manner, enabling me to provide a high level of value-added for employers.
● Success in pleasing customers has led to increased growth / productivity for companies and consequent referrals to new customers, helping to ensure long-term success of employers.
● Skillful in providing quality services and enhanced productivity; significant capabilities in all areas of retail sales, cashiering, food services, and customer service; extensive knowledge in all aspects of CA State Food and Health Codes and Compliance Policies.
● High professional standards, patient and kind, reliable, punctual, energetic and resourceful, safety conscious, loyal, and dedicated to fulfilling all duties with a high level of skill.
Professional Experience
The Flame Broiler — Pacific Beach, CA (August 2015-March 2016
Head Cashier, Counter Services Expedite
● Head Cashier, providing leadership and management training for other cashiers.
● Provided excellent, expedited food and counter services to all customers.
● Handled customer service issues; ensured excellent service to all patrons.
● Responsible for handling all opening and closing procedures on a daily basis.
● In charge of efficient, accurate daily cash-drawer reconciliation.
Coordinates Catering & Event Design — Spring Valley, CA (2014 Present)
Banquet Captain and Lead Event Staff (On-Call)
● Meet and work with Event Director to plan menus and design food service and décor layouts for weddings and special catered events.
● Lead event staff to ensure set-up and production executed efficiently and accurately.
● Managed staff for events of 250 or more guests with limited or no supervision.
● Served guests at social functions; oversaw meal set-up, preparation, and clean up.
Jet Box Market and Rebar — San Diego International Airport, CA (2014 2015)
Head Cashier, Food Services Expedite
● Head Cashier; provided leadership and management training for other cashiers.
● Trained on Oracle next generation restaurant point-of-sale (POS) system, concepts, and terminology, and on Oracle MICROS workstation.
● Provided efficient, expedited food and counter service at all times.
● Ensured attentive, timely customer service provided to all patrons.
Rite Aid Pharmacy — Pittsburgh, PA (2008 2013)
Certified Pharmacy Technician (Pennsylvania Certified)
● Managed compounding of medications, filling prescriptions, and “ringing the register” (making and handling all pharmacy sales) on a daily basis.
● Designed and arranged seasonal displays, performed inventory control, and handled data reporting and loss prevention services.
● Interacted with and coordinated insurance companies' and doctors offices' requests daily online and by telephone.
● Provided comprehensive retail sales assistance to customers and patients.
Volante Produce, Inc. — Pittsburgh, PA (1998 2013)
Accounts Receivable Clerk
● Handled all wholesale and retail sales and service to hotels, hospitals, colleges, and resorts
● Provided quick and accurate data entry of customer and vendor invoices
● Managed cashier opening and closing procedures, register balancing, and bank deposits, withdrawals, and accounting
● Provided consistent and timely customer service in person, online, and by telephone.
Education and Training
National Restaurant Association, ServSafe® Food Handler Program
Training and Certification, County of San Diego, CA.
City of San Diego Food Safety Training and Certification
Certified Food Handler, Certification Current.
Federal Bureau of Investigation (FBI) Security Clearance, San Diego, CA.
South Miami Senior High School — Miami, FL.
Diploma Awarded.
Skills and Activities
Skilled in latest Microsoft Office Suite (Word, Outlook) and web-based applications,
including Adobe Acrobat, PC applications, Oracle POS system and MICROS
workstation.
Strong typing, filing, and organizations skills.
Volunteer at the San Diego Rescue Mission, San Diego, CA.
Donna D. Berliner
Professional References
Ms. Tonya Davis
Owner and Executive Chef
Coordinates Catering and Events Design
(Currently, The Bakers Oven and Creamery Catering)
1107 Maria Avenue
Spring Valley, CA 91977
Office: 619-***-****
Cell: 619-***-****
*****@*******.*******://files/Content.Outlook/DK4XB24S/*****@*******.***
Jennifer Kay McCain, Esq.
Attorney at Law
2766 A Street
San Diego, CA 92102
Cell: 619-***-****
*********@***.*******://files/Content.Outlook/DK4XB24S/*********@***.***
Eddie Ruth MacArthur
Residential Manager
San Diego Rescue Mission
P.O. Box 80427
San Diego, CA 92138
Cell: 619-***-****
********@********.*******://files/Content.Outlook/DK4XB24S/********@********.***
Contact this candidate