Customer Support Call Center
Resume:
Priscilla Dubret
Experienced in just about everything!
Louisiana
****************@*****.***
I am experienced in a wide range of areas. I have worked associate positions and managerial positions. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Pet Sitter
Rover.com-New Orleans, LA
Present
Pet care including feeding, walking, and training. Paraprofessional
Tangipahoa Parish School System-Amite City, LA
June 2017 to June 2021
Child specific aide for two special needs children. 1. Help with everyday activities including reading and writing. 2. Help with hygienic needs.
3. Help with feeding.
Substitute Teacher
Tangipahoa Parish School System-Hammond, LA
December 2018 to February 2019
Brand Ambassador II
Chuck Latham Associates
March 2018 to September 2018
Promoting various products through product education. Handing out coupons and promoting sales. Using a smartphone or tablet to upload pictures of the demonstration or display. Tracking sales and coupon data using an integrated online software system. Keeping track of inventory. Merchandising and stocking of products as needed.
Pet Nutrition Specialist
Crossmark
July 2017 to January 2018
Intercept and build rapport with customers and their four legged friends in the store. Provide educational data to build trust and confidence in the Hills/Science Diet brand, which in turn boosts the sales of that particular product. Merchandising and stocking of products as needed. Technical Support
Sykes US@Home/Canada
September 2016 to February 2017
Provide phone support for Microsoft Xbox users. Troubleshoot challenges with Xbox consoles and gaming software. Take payments over the phone and help customer's purchase software online including gaming subscriptions. Mentor other agents through chat support software. Perform receptionist duties such as taking messages and scheduling call backs for other agents and management.
Operations Manager
Gore LLC
2014 to 2016
I managed the call center, hired all employees and provided training. I performed all administrative duties including scheduling and payroll. Bartender
Mango Mango daiquiris-New Orleans, LA
March 2015 to August 2015
• Mixing beverages using an extensive range of ingredients
• Taking beverage orders from customers paying extreme attention to detail
• Satisfying patron requests in a timely manner
• Assessing customer preferences and making drink recommendations
• Providing a positive and friendly guest experience by interacting with patrons
• Collecting money for drinks served and providing change as needed
• Checking identification to verify legal age requirements for all customers
• Keeping a well-stocked bar with an adequate supply of liquor, beer, wine, mixers, ice, napkins, straws, glassware, and other accessories
• Cleaning the bar, tables, chairs, and work area to maintain a sanitary environment
• Organizing the bar area to streamline drink preparation and inventory
• Slicing, pitting, and preparing fruit garnishes for drinks
• Preparing and serving pizza
• Limiting customer problems by restricting alcohol intake
• Filling Daiquiri Machines
Customer Support Manager
DNC Holdings Incorporated
2009 to 2014
Managed a team of twenty customer support representatives in a call center environment. Evaluated customer complaints, identified trends, made recommendations, and influenced decisions based on observations. Recorded and transcribed meeting minutes in meetings for distribution to attendees and executives. Responded to internal and external inquiries requiring a broad knowledge of the most current business policies and procedures. Coordinated activities internally over a variety of departments to improve overall efficiency. Compiled, audited, and maintained multiple reports for dissemination over retail and wholesales channels. Performed front office administration, maintained customer and vendor files, created reports, and provided administrative management and support for executive and management teams. Reviewed customer support representatives for yearly raises. Designed and implemented incentive plans. Created expense reports, company handbooks, and employee schedules. Recruited and interviewed future employees. Customer Support Representative
DNC Holdings Incorporated-New Orleans, LA
2006 to 2009
I provided phone support, email support, and live chat support to a multitude of customers. The company that I worked for was a domain registrar that offered web hosting, email hosting, and account management. I also analyzed new accounts for fraud, investigated existing accounts first signs of terms of service violations, copyright infringement, trademark infringement, and malware and virus activity. Education
Associate in Computer Networking Technology
Delgado Community College - New Orleans, LA
March 2006 to May 2009
Skills
• Scheduling (10+ years)
• Team Building (6 years)
• Training (10+ years)
• retail sales (4 years)
• Inventory Management (4 years)
• Operations (8 years)
• Microsoft Word (10+ years)
• inventory (10+ years)
• Word (10+ years)
• Childcare (10+ years)
• Pet Sitting (10+ years)
• Software Troubleshooting (6 years)
• Live Chat (8 years)
• Help Desk (6 years)
• Technical Support (8 years)
• Management (6 years)
• Office Administration (6 years)
• Troubleshooting
• Computer Networking
• IT Support
• Desktop Support
• Account Analysis
• TCP/IP
• Experience working with students
• Behavior management
• Lesson planning
• Administrative experience
• Office experience
• Front desk
• Daycare
• Childhood development
• Communication skills
• Sales
• Cash register
Certifications and Licenses
Driver's License
Assessments
Work style: Reliability — Proficient
July 2024
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
Childcare skills — Proficient
June 2024
Tests early childhood education skills and the ability to build relationships with families Full results: Proficient
Attention to detail — Proficient
July 2024
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Customer focus & orientation — Proficient
October 2023
Responding to customer situations with sensitivity Full results: Proficient
Building relationships for childcare providers — Proficient September 2023
Building positive and productive relationships with families of children ages 0–3 Full results: Proficient
Work style: Reliability — Proficient
July 2024
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Early childhood development — Proficient
September 2023
Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Proficient
Call center customer service — Proficient
July 2024
Demonstrating customer service skills in a call center setting Full results: Proficient
Retail customer service — Proficient
July 2024
Responding to customer situations in a retail setting Full results: Proficient
Retail customer service — Proficient
July 2024
Responding to customer situations in a retail setting Full results: Proficient
High school classroom management — Proficient
June 2024
Minimizing classroom disruption and engaging students Full results: Proficient
Sales skills — Proficient
July 2024
Influencing and negotiating with customers
Full results: Proficient
Customer service — Proficient
June 2024
Identifying and resolving common customer issues
Full results: Proficient
Administrative assistant/receptionist — Proficient July 2024
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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