Customer Service Business Development

STEFFANI TAYLOR

Milwaukee, WI, *****

****************@*****.*** / 414-***-****

WWW: Bold Profile

SUMMARY

Enthusiastic professional experienced in leading branch staff to exceed sales goals while delivering excellent customer service.

Multilingual fluent in English, Spanish and Italian, reliable and team oriented focus in offering the best experience to customers.

SKILLS

Process Improvement

QuickBooks experience

Coaching and Mentoring

Shift Scheduling

Sales professional

Relationship Building

Business development expertise

Expert in risk management

Operational Reports

Branch Operations Management

Sales Development

Customer Service

Relationship building and management

Strong interpersonal skills

Multilingual in [Languages]

Customer and vendor relations

Sales management

Excellent work ethic

Collections

EXPERIENCE

Branch Manager / Auto Loans - Norcross, GA 06/2024 - 08/2024 Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.

Developed strategies to increase customer satisfaction and loyalty. Managed staff scheduling, hiring and training processes. Warehouse/Staff Operations Training Specialist / Amazon - Oak Creek, Wisconsin 06/2023 - 06/2024 Developed and implemented training programs for new staff members in operational procedures. Conducted regular meetings with operations team to discuss performance metrics and objectives. Analyzed daily workflow processes to identify areas of improvement, ensuring efficiency and accuracy in operations.

Sales/Bilingual Customer Service Representative / Pawn America - Milwaukee, WI 12/2021 - 06/2023 Responded to customer inquiries in both English and Spanish languages, providing accurate information about products and services.

Provided translation assistance for customers with limited English proficiency. Assisted customers with product selection and answered questions regarding features, benefits, and pricing of products or services.

Maintained an up-to-date knowledge of company's products and services to ensure accuracy when responding to ST

customer inquiries.

Utilized multiple computer systems to access customer accounts, process payments, update account status. Maintained and tracked accurate data using CRM and various computer systems. Identified and analyzed multilingual customer needs to drive high satisfaction, growth and retention of business. EDUCATION AND TRAINING

Real Estate : Real Estate 05/2023

Shorewest Realtor's - Milwaukee, WI

Associate of Applied Science: Education 04/2023

Milwaukee Area Technical College - Milwaukee, WI

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