Customer Service General Manager
Resume:
YVONNE HUGHES
**********@*****.***
Fate, Texas 75189
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People leader with extensive expertise in customer service, team building, and financial accuracy. Over 10 years of experience in leading teams, optimizing operational efficiency, and enhancing member satisfaction. Proven skills in training and development, staff scheduling, and maintaining sanitation standards.
P r o f e s s i o n a l Summary
S k i l l s
Staff Scheduling Leadership
Customer Service Team Building
Training and Development Quality Control
Financial Accuracy Sanitation Standards
TEAM LEADER
MORRIS COUNTRY CLUB — Morris, IL
Oct 2022 - Jul 2024
ASSISTANT GENERAL MANAGER
IHOP — Garland, TX
Aug 2021 - Oct 2022
E x p e r i e n c e
Fostered a cohesive team environment, mentoring staff and promoting open communication Resolved conflicts swiftly, ensuring smooth operations Maintained meticulous records of inventory, staff performance, and member feedback while ensuring compliance with club policies and industry standards Cultivated a welcoming atmosphere for members and guests Provided personalized service recommendations, enhancing member satisfaction and loyalty Led onboard training for new hosts and servers, implementing standardized procedures that enhanced efficiency and consistency across teams
Facilitated cross-departmental collaboration, aligning front-of-house and back-of-house operations to streamline service delivery and boost member satisfaction. Maintained a safe and healthy environment by following and enforcing sanitation standards and procedures Prepared reports at end of shift, including Daily Sales Reports, Daily Cash Interims, Daily Labor controls, and other necessary reports
Held staff accountable through timely feedback and coaching, also following disciplinary guidelines as needed
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GENERAL MANAGER
SUBWAY — Mazon, IL
Dec 2015 - Aug 2021
MAINTENANCE SUPERVISOR
MVK SCHOOL DISTRICT — Mazon, IL
Aug 2013 - Dec 2018
Implemented rigorous cash control measures and optimized payroll management, ensuring financial accuracy and compliance with company policies
Streamlined cash control processes and payroll management, enhancing financial accuracy and compliance while optimizing staff scheduling for operational efficiency. Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints
Directed and supervised employees, inventory management, reconciling cash receipts, and performed services for customers as needed
Maintained and balanced cash controls and payrolls along with creating weekly schedules Fostered a cohesive team environment, mentoring staff to excel in customer service Developed innovative training programs, improving overall performance and onboarding experience. Oversaw facility cleanliness, managed inventory, operated specialized equipment, and ensured efficient waste management, maintaining high standards of hygiene Coordinated with staff to develop and execute comprehensive maintenance schedules, ensuring consistent cleanliness across all school facilities
Conducted regular facility audits, identifying and addressing maintenance issues proactively to prevent disruptions to school operations
Mentored and trained maintenance staff in best practices, enhancing team skills and promoting a culture of continuous improvement.
Certifications
Food Handler BASS Certification
Stephanie Chapman — Morris County Club
Manager Of Operations
***********@*****.***
Anthony Tucker — Meritage Homes
Warranty Specialist
*********@*******.***
Kelly Stroud — Construction Modular
Account Manager
*************@*****.***
References
• Previous Employer • Personal
• Personal
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