Customer Service Medical Assistant
Resume:
OBJECTIVE
To
secure a Medical Assistant position in a thriving healthcare practice where my education, experience, and character can be a complementary asset.
PROFILE Motivated, personable business professional that is flexible and versatile, and able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.
Skills Summary
Vital Collection
OSHA PPE
EKG
General Office Skills
Spring charts
Medical Terminology
Computer Savvy
Customer Service
Scheduling
Injections & Phlebotomy
Specimen Collection
EHR
HIPAA
CPR & First Aid Certified
PatientEducation
Education 2010 – 2013 FORTIS COLLEGE RICHMOND RICHMOND, VA
Diploma, Medical Assistant GPA: 3.89/4.0
2006 – 2006 BLUE RIDGE JOB CORPS MARION,
VA Diploma
Professional Experience 2005 – 2006 A SPECIAL DELIGHT CUMBERLAND, VA
CASHIER
Took customers’ orders
Prepared and served customers meals
Cash, debit, and credit transactions
Processing orders
Inventory Control
OSHA compliance
Customer Service
Marketing Sales Specialist
2007-2007 Wendy’s Powhatan, VA
CASHIER
Customer service
Processing orders
Sales specialist
2013 - 2014 Kid Childcare Hopewell, VA
Teacher
Prepared lunches
Helped with daily activities
Assisted teachers
2013-2014 Amazon Chester, VA
Packer
Prepared customer orders for shipping
Made sure all orders were correct
Checked for damaged or missing items
2012-2013 Amazon Petersburg, VA
Receiver
Received inventory
Unpacked inventory
Inventory
2015-2015 3 Step Collections Midlothian, VA
Collections Clerk Rep
Handles volume of incoming telephone calls, covering a limited range of customer services in a prompt and professional manner.
obtaining all information for resolution of transaction.
Work with Comcast In-House Collections on errors and discrepancies with customer billing. Operates PC to retrieve subscriber account information and update system with data Process payments – credit card and speed pay information.
Negotiate with customers on reasonable arrangements for payment.
Answer phones during and after normal business hours Process any email correspondence in a timely manner.
Answer questions regarding collection processes and billing problems.
Resolves delinquent account balances.
Utilize landline phones to communicate with Field Techs.
Obtains assistance from Coordinator or Supervisor for complex inquiries.
Perform other job duties as assigned.
2016-2019
Attendant Public Partnerships Glen Allen, VA
2016-2017
PCA Acti- kare Responsive in home care
2018- 2019 All Pro Home care Midlothian, VA
Caregiver
Encourages residents to eat a proper diet and take adequate fluids while respecting the resident’s right to free choice and records and reports changes in resident’s eating habits to the supervisor.
● Assists residents with activities of daily living, including bathing, dressing, grooming, toileting, transferring and getting to and from activities and meals according to the individual service plan.
● Allows and encourages residents to do as much of their own care as possible. ● Serves meals to residents in the dining room or apartments and may assist in preparing meals following pre planned menus.
● Initiates and participates in leisure activities provided for residents as described in the activity calendar and encourages residents to socialize and participate in planned
activities or programs to develop friendships with other residents.
● Maintains residents’ records daily in a timely manner and in accordance with company policy and procedures; documents medication distribution as applicable, leisure activities, incidents, and observations; reports any changes in resident’s physical condition and/or behavior, and visitors; observes and reports the health and emotional condition of each resident; and promptly reports all changes to the supervisor.
● Assists residents with medication as defined in medication procedure; assists or supervises residents who self-administer medication; follows physician orders and state laws to administer medications to residents who cannot self-administer their medications; and exhibits understanding of and follows medication policies and procedures.
● Maintains a clean, safe, and orderly environment for the residents; performs general housekeeping; and follows cleaning schedules for resident laundry, bedrooms, dining area, living space, bathrooms, kitchen, and other areas.
● Follows proper procedures in emergency situations and responds promptly and positively to resident requests for assistance.
● Knows the location of each resident, reminds them to sign out when they leave the building, and notifies the supervisor immediately if unable to locate a resident. ● Encourages teamwork through cooperative interactions with co-workers.
2020-2021 Intercept Health Richmond, VA
ABA Tech
• Provide direct client care in 1:1 and group settings utilizing a combination of intensive teaching and natural environment training arrangements.
• Follow the prescribed behavioral skill acquisition and behavior reduction protocols. • Follow and record data for prescribed toilet training protocols.
• Collect, record, and summarize data on observable client behavior.
• Assist with parent and caregiver training in line with client’s individualized treatment and behavior reduction protocols.
• Effectively communicate with parents and caregivers regarding client progress as instructed by the Board Certified Behavior Analyst.
• Utilize safe & appropriate handling procedures when working with clients.
• Maintain client confidentiality.
• Assist Lead Behavioral Technician, Behavior Analysts, and ABA Interns with skill
acquisition and behavior reduction assessments.
• Assist Lead Behavioral Technician, Behavior Analysts, and ABA Interns in preparing client materials as instructed.
• Maintain a clean, safe, and organized work and therapy environment.
• Assume Lead Behavioral Technician responsibilities in their absence.
• Collaborate with treatment team including client, parents and caregivers, outside professionals, Lead Behavioral Technician, ABA Interns, and co-workers.
• Maintain and acquire technical knowledge by attending required training. 2020-2021 Dominion Youth Services
ABA Tech Richmond VA
• Provide direct client care in 1:1 and group settings utilizing a combination of intensive teaching and natural environment training arrangements.
• Follow the prescribed behavioral skill acquisition and behavior reduction protocols. • Follow and record data for prescribed toilet training protocols.
• Collect, record, and summarize data on observable client behavior.
• Assist with parent and caregiver training in line with client’s individualized treatment and behavior reduction protocols.
• Effectively communicate with parents and caregivers regarding client progress as instructed by the Board Certified Behavior Analyst.
• Utilize safe & appropriate handling procedures when working with clients.
• Maintain client confidentiality.
• Assist Lead Behavioral Technician, Behavior Analysts, and ABA Interns with skill acquisition and behavior reduction assessments.
• Assist Lead Behavioral Technician, Behavior Analysts, and ABA Interns in preparing client materials as instructed.
• Maintain a clean, safe, and organized work and therapy environment. • Assume Lead Behavioral Technician
responsibilities in their absence. • Collaborate with treatment team including client, parents and caregivers, outside professionals, Lead Behavioral Technician, ABA Interns, and co-workers. • Maintain and acquire technical knowledge by attending required training sessions.
2021 Randstad
CSR Richmond VA
-Provided support to clients
- Handled customer inquiries
- communicated progress
- Checked data for accuracy
- Review and attain open orders report.
- Ensure orders are documented correctly
- Coordinate efforts with other departments
- Provided interdepartmental assistance as needed.
- Retrieve, sort and process mail
- Other duties as assigned
Present Executive placements
Claims examiner VA
Review claims, identify the incident, determine coverage in accordance with the contract, conclude what, if any benefit applies and the amount to be reimbursed.
Responsible for paying or rejecting the claim in accordance with the terms and conditions of the insuring agreement.
Follow-up with customer either by letter, email or telephone call once the claim has been resolved.
Answer incoming telephone or email inquiries from customers regarding the status of their claim.
Enter determination and relevant notes into PeopleSoft in accordance with guidelines.
Collaborate with other departments as needed to verify or obtain missing information.
Research discrepancies and escalate questionable claims to Team Leader.
Send out claim forms to new customers as needed.
May perform other duties as assigned.
Jasmine Foster
*******.*******@***.***
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