Administrative Assistant Customer Experience
Resume:
Tiffeny Harden
Experienced Administrator
Peoria, IL 61604
***************@*****.***
As an experienced 14+ years CSR, 4 years Office Assistant experience. Handling customers issues comes with ease. Rather incoming calls with complaints, or in person situations I excel. I am looking for a company to grow with and to take my career to the next level. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Sales Administrator
Personal Mobility-Peoria, IL
August 2023 to Present
Answering and Routing Calls
Checking in packages
Follow up with customers
Receive payments through QuickBooks
Create Invoices through QuickBooks
Order parts
Correspond with customers and different vendors
Work in Excel keeping track of orders
Keeping a filing system for clients
Detailing vehicles
Cash Handling
Administrative Assistant
eTeam Inc-Peoria, IL
April 2023 to September 2023
(temporary position)
Create matters in eCounsel system for Lawyers
Filing away contracts into DMS system
Working within a team/office setting
Doing thoroughly research for eCounsel Matters
Working independently
Great time management
HR/Accounting Assistant
StaffQuick-East Peoria, IL
July 2022 to March 2023
• Greet all visitors
• Answer and route phone calls
• Check attendance and point as necessary
• Sending correspondences
• Route incoming mail
• Run EMR system
• Use of all Microsoft programs
• Filing payable, receivables
• Handling confidential employee information
• Setting interviews and making job offers
• Entering invoices for accounts payable
• Schedule meetings for the company
• Running Background and motor vehicle checks for employment Human Resources Assistant
Zeus Sanitizing Solutions-Peoria, IL
August 2022 to November 2022
Calculate hours for payroll
Maintain all employee files paper and electronically Write and send out policies in a timely fashion for all employees Taking on projects(cleaning jobs) when short staffed Answer questions for employees dealing with benefits, time off, hours and any other work related questions
Being able to assist with any and all other
clerical duties when needed
Administrative Assistant
Ingredion-Mapleton, IL
March 2022 to July 2022
Handle outgoing and incoming packages
Running cycle counts
Entering inventory through our SAP data base
Correspond with contractors and truck drivers
Filing paperwork manually and electronically
Sorting incoming Mail
Working independently
Various other office duties and multitasking
CN Childcare worker
Crittenton Services for Children and Families-Peoria, IL August 2021 to March 2022
• Clean nursery by sanitizing all toys, vacuuming, sweeping and mopping amongst a list of other cleaning duties
• Enter data for donations and visits
• Caring for children over night as well as throughout the day
• Working independently
• Setting schedules to make sure the ratio for adult to kids meets with law standards
• Making sure to treat every child with kindness and care for them as if they were mine
• Caring for kids that had learning disabilities and children with defects Assistant Store Manager
Family Dollar-Peoria, IL
October 2020 to July 2021
Count deposits/prepare deposits,
Manage store when general manager is off
Help maintain an accessible and clean store
Working independently
Run register
Keep store tidy and clean
Recover product
Help check in vendors
Set up Interviews
Open/close store
Run deposits
Stock merchandise
Cashier/Customer Service
Circle K-Peoria, IL
July 2020 to September 2020
• Working independently
• Stocking store merchandise
• Keeping store clean
• Helping attendants with fueling
• Knowing how to act in a case of an emergency when dealing with fuel spills, the procedure and the line of command
• Working the cash register
• Working the lottery machine
Home Care Aide
Private Care-Indianapolis, IN
September 2019 to February 2020
• Cooking and serving meals
• Changing elderly diapers
• Changing clothes when needed
• Helping elderly to get in and out of bed
• Assist with getting to bedside pan
• Assist with cleaning after using the bathroom
• Helping with oxygen and distributing meds as needed
• Helping with bathing, brushing teeth, and grooming their hair Daycare Teacher
Angel Hearts-Indianapolis, IN
July 2019 to February 2020
• Teaching motor skills
• Teaching basic learning such as numbers, alphabet, days of the week, months of the year, sight words, colors, spelling
• Changing diaper
• Assisting with potty training
• Keeping room clean and sanitized for toddlers
• Cooking and serving meals
Customer Service Representative/ Social Media Care Coordinator HGS Affina-Peoria, IL
December 2018 to June 2019
1. Being respectful to all customers
2. Being professional at all times
3. Using two screens at a time to document customers concerns and complaint 4. Taking online orders for customers
5. Sending the correct and critical information directly to management 6. Interacting with customers over social media
7. Answering private messages from customers
8. Making sure all customers reached the requirements before having any interaction Education
Material Handling/Forklift...life, communication, and conflict resolution skills St. Louis Job Corps - St. Louis, MO
October 2004 to September 2005
High school or equivalent in HSD
Normandy High School - St. Louis, MO
August 2004 to May 2005
Skills
• Microsoft word (5 years)
• 45-55wpm
• gas forklift
• Electrical forklift
• Pallet Jack
• filing
• Social Media
• Cashiering
• Supervising experience
• Retail management
• Store Management Experience
• Organizational Skills
• Administrative Experience
• Front Desk
• Microsoft Outlook
• Data Entry
• SAP
• Conflict Management
• Teaching
• Social Media Management
• Microsoft Excel (2 years)
• Toddler Care
• Childcare
• EMR Systems
• Accounts Payable
• Office experience
• Calendar management
• Typing
• Multi-line phone systems
• Phone etiquette
• Communication skills
• Account reconciliation
• Microsoft Word
• Microsoft Outlook
• Customer service
• Customer support
• SAP ERP
• ERP systems
• Office experience
• Microsoft Office
• Computer skills
• Calendar management
• Front desk
• Clerical experience
• QuickBooks
• Office management
• Administrative experience
• Organizational skills
• Microsoft Excel
• Interviewing
• Microsoft Word
• Microsoft Outlook
• Time management
• HR sourcing
Certifications and Licenses
CPR
First Aid
Food Handler Certification
Driver's License
Assessments
Forklift safety — Proficient
November 2020
Best practices and safety hazards in forklift operation Full results: Proficient
Administrative assistant/receptionist — Proficient July 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Building relationships for childcare providers — Proficient May 2020
Building positive and productive relationships with families of children ages 0–3 Full results: Proficient
Customer service — Proficient
July 2020
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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