Customer Service Representative

Brittney Turner

****************@*****.*** 713-***-**** Houston, TX

SUMMARY

Seasoned Customer Service Representative with 8 years of experience, adept in call handling, issue resolution, and customer education. Proven track record in healthcare and retail sectors, ensuring high-quality service and customer satisfaction. Seeking to leverage extensive background in customer support and problem-solving as a Customer Service Rep.

WORK EXPERIENCE

Kristen home health Houston

Caregiver Jan 2024

• Provided compassionate and personalized in-home care to elderly and disabled clients at Kristen Home Health, ensuring their comfort, safety, and support with daily living activities. RSI Temp Services

Processor Jul 2020 - Oct 2020

• Processed and prepared 75-150 SBA loan applications for advancement to subsequent evaluation stages.

• Ensured accurate and efficient application progression, meeting strict company and federal guidelines. Home Sweet Home

Provider Jun 2018 - Feb 2019

• Provided comprehensive patient care, including medication distribution, meal assistance, and maintaining hygiene standards.

• Coordinated and accompanied on medical appointments to ensure consistent patient support and healthcare management.

LAZ Parking

Ambassador Nov 2017 - Apr 2018

• Facilitated seamless entry and exit for clients by efficiently processing both cash and credit card transactions.

• Provided exemplary customer service, ensuring a positive experience for patrons navigating the parking facility. Veteran Choice Program

Customer Service Representative Jul 2015 - Apr 2016

• Addressed incoming inquiries, facilitating veterans' access to primary care and optometry services with local community providers, enhancing convenience and care continuity.

• Educated healthcare providers on procedural protocols for obtaining secondary authorizations, ensuring efficient service extensions and referrals.

General Dynamics

Customer Service Representative Oct 2013 - Apr 2014

• Managed the enrollment process for individuals seeking healthcare coverage, providing comprehensive guidance on Affordable Health Care Act provisions and insurance options.

• Handled high-volume inbound calls, ensuring complete application accuracy and delivering informed customer service throughout the enrollment cycle.

Drake Pack

Temp Jun 2014 - Mar 2014

• Managed inventory by accurately scanning and cataloging products, ensuring efficient tracking and processing of shipments.

• Maintained rigorous physical activity, routinely lifting items weighing 50-75 pounds and performing tasks that required extended periods of standing and bending during long shifts. Alios

File Clerk Feb 2013 - Jul 2013

• Managed and updated medical records to ensure accuracy and confidentiality.

• Provided administrative support by handling phone calls, faxing prescriptions, and assisting with patient mobility and mealtime activities.

Xerox

Customer Service Representative Oct 2012 - Jan 2013

• Resolved customer billing inquiries and disputes, ensuring accurate and satisfactory account settlements.

• Enhanced customer satisfaction by providing timely and effective solutions to billing issues. Crossmark

Demo Representative Aug 2012 - Oct 2012

• Conducted live demonstrations of food and cleaning products, effectively communicating features to facilitate customer purchasing decisions.

• Engaged with customers to enhance their shopping experience, leading to increased satisfaction and sales of promoted items.

DISH Network

Customer Service Representative Oct 2011 - Dec 2011

• Resolved customer inquiries regarding service issues and programming, ensuring satisfaction and continuity of services.

• Provided effective troubleshooting and problem-solving strategies to address customer concerns efficiently. Walgreens Drug Store Houston, Texas

Customer Service Representative Nov 2010 - Apr 2011

• Provided exceptional service to customers, ensuring a positive shopping experience and handling transactions with accuracy and efficiency.

• Maintained inventory accuracy through regular stock management and audits, contributing to store organization and product availability.

Texas Department of Criminal Justice Huntsville, Texas Correctional Officer Aug 2008 - Mar 2010

• Maintained a secure atmosphere by overseeing the activities of 75-350 inmates during critical times such as assembly, meal periods, and recreational activities.

• Enforced institutional policies and procedures to prevent disturbances and ensure the orderly conduct of inmates within the assigned sections.

Credit Recovery Systems Inc. Houston, Texas

Collect Agent Jun 2006 - Aug 2007

• Assisted customers in identifying and implementing debt resolution strategies. EDUCATION

James Madison Senior High

High School Diploma, General Studies

2005

SKILLS

Customer Service • Clerical Skills • Microsoft Word • Spreadsheets • Microsoft Works • Excel

Contact this candidate