Customer Service Front Desk

STEPHANIE LECOUNT

**** * ******** ****, ** ***** 360-***-**** **********@*****.***

About Me

Personable, friendly and responsible team player with extensive experience in Customer Service. Solid and dependable with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction as well as contribute to company success. Personal Strengths

Balancing Accounts/ Payment Collection

Front Desk Receptionist/ Operations

Conflict Resolution/ Interpersonal Skills

Microsoft Word/ Excel/ Outlook

Shipping and receiving

Barcode scanning

Invoice reconciliation

Shipment Tracking

Inspection and Quality Control

Retail Sales- Eyewear/ grocery

Cash Register Operation

Product Recommendations

Written and verbal communication

Scanner operations

Loyalty Program Promotion

Product Knowledge

Cash Drawer Balancing

POS system operations

Customer service excellence

Glasses repair

Professionalism

Teamwork and Collaboration

Loss Prevention

06/2021 to Current

Phoenix, AZ

06/2024 to 08/2024

Phoenix, AZ

02/2023 to 05/2024

Scottsdale, AZ

08/2021 to 10/2022

Scottsdale, AZ

Experience

Food Delivery Driver

Door Dash

Delivered food orders to customers in a timely manner. Loaded and unloaded delivery vehicles with food items. Ensured that the correct order was delivered to the customer. Provided excellent customer service throughout the delivery process with high ratings on completion, professionalism, timeliness, and total items found. Utilized GPS navigation systems to find most efficient routes for deliveries. Cashier

Safeway

Greeted customers and answered any questions they had about the store's products and services. Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Provided excellent customer service while promoting loyalty programs to increase sales potential. Performed other duties as assigned by management.

Delivered high level of customer service to patrons using active listening and engagement skills. Cross-trained, cashier, bakery, and produce departments. Front Desk Night Auditor

Westin Kierland Resort & Spa

Greet guests upon arrival to provide information regarding check-in, hotel services, amenities, and local attractions.

Verified valid forms of ID, as well as payments, including authorized methods. Answered phone calls from guests requiring immediate assistance or information about hotel services. Balanced daily revenue, prepared end-of-shift reports for management review, and increased revenue with proven upsells.

Resolved guest complaints promptly and professionally with focus on customer satisfaction Apprentice Optician/Retail Sales Associate

Warby Parker

Provided product knowledge to customers regarding frames, lens options, coatings, and tints. 01/2021 to 07/2021

Mesa, AZ

07/2019 to 12/2020

Portland, OR

01/2012 to 06/2019

Battle Ground,, WA

Monitored inventory of frames, lenses, contacts, and other optical materials. Processed payments for products or services rendered, with proven increase of revenue, due to high sales of optical goods.

Adjusted frames for optimal fit on customers' faces using specialized tools. Displayed excellent customer service skills when assisting clients with their needs. Ophthalmic Technician

Barnett Dulaney Perkins Eyecare

Performed visual acuity tests, tonometry, refraction, and other vision tests. Educated patients about eye care needs, as well as safety practices related to vision health issues. Obtained and recorded patient medical history, operated ophthalmic equipment. Instructed patients on the proper use of contact lenses and eyeglasses. Assisted ophthalmologists with patient examinations and procedures. Passenger Service Agent

Airport Terminal Services Inc

Checked in passengers, assigned seats, issued boarding passes, and increased revenue by selling upgrades. Verified identification of passengers for security purposes. Weighed luggage and collected fees for excess baggage. Provided assistance with ticketing, baggage handling, and boarding procedures. Ensured compliance with safety regulations by performing pre-flight inspections of aircraft cabin areas. Optometric Technician/Medical Receptionist

Battle Ground Vision Center

Assisted optometrist with more complex procedures, such as glaucoma testing and retinal imaging. Provided guidance to patients regarding selection of frames, lenses, and other eyewear accessories based on their individual needs.

Contacted insurance companies to verify coverage information prior to treatment. Instructed patients on the insertion/removal of contact lenses, as well as health/hygiene education. Answered phone calls from customers inquiring about services offered by the practice, as well as increased company revenue with sales of optical goods, and an outstanding relationship with our optical lab. Portland, OR

Education and Training

Associate of Applied Science: Ophthalmology

Portland Community College

Certifications

JCAHPO Certification COA- Portland, OR

Spirit University Certification Guest Services/ FAA Safety and Security- Orlando, FL Accomplishments

Dean's List 4.0 GPA

References

References available upon request.

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