Customer Service Store Manager

KECIA ROSS

OVERNIGHT STORE MANAGER

Hardworking retail management professional versed in all aspects of running a high-end store, including opening and closing procedures, banking, merchandising and recruiting. Experienced manager adept at problem solving, customer service and hiring and training hardworking, quality staff. Reliable Department Manager with over 27 years in retail sales. Coaches and encourages staff toward advancement using an enthusiastic and supportive attitude. Determined individual with strong interpersonal skills and extensive retail and sales experience. Versed in communications and interacting with clients. Desires a challenging role, while working with people. Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.

Highlights

Retail inventory management

Accurate cash handling

Store opening and closing procedures

Training and development

Quick learner

Outstanding communication skills

Exceptional leader

Team-oriented

Conflict resolution skills

Reliable

Client-focused

Operations management

OVERNIGHT MANAGER

Marketing

Implemented marketing strategies which resulted in growth of customer base.Process Improvement Competitive Analysis

Protective Services

Applied safety procedures and policies as outlined in Department Safety Manual. Performed competitive analysis to make recommendations for future company growth. Created new departmental procedures manual.

Assessed organizational training needs

Experience

GROCERY MGR.,CUST. SERVICE MGR.,BOOKEEPER, CASHIER, BAKERY/DELI CLERK, EVENT SPECIALIST, ETC.

March 1988 to Current

ATLANTIC, PACIFIC MONTVALE, N.J.

Provided onsite training. Successfully led key projects which resulted in positive outcome. Monitored multiple databases to keep track of all company inventory. Increased sales by 17% over two-year period. Education

N..Y.S. LICENSE TO PRACTICE : CLINICAL LAB SCIENCES/PHLEBOTOMY, 2009 STONYBROOK UNIVERSITY STONYBROOK, N.Y., UNITED STATES N.Y.S. LICENSE TO PRACTICE : COSMETOLOGY/DERMATOLOGY, 1981 ULTISSIMA BEAUTY INSTITUTE BALDWIN, N.Y., UNITED STATES 2108 B ULSTER PL., CORAM N.Y. 11727

Home: 631-***-**** - Cell: 631-***-**** - *******@*****.***

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