Medical Assistant Customer Service

ESTALISE CIL

407-***-**** *************@*****.*** Kissimmee, FL 34743

PROFESSIONAL SUMMARY

Certified Clinical Medical Assistant with 180 hours of specific training in patient care and 6 years of experience providing excellent customer service. Strong work ethic, self-aware, and career driven. Bilingual (Haitian Creole/English)

CERTIFICATIONS

NHA Certified Clinical Medical Assistant (CCMA)-Pending AHA Basic Life Support (BLS)-Aug.2023 NHA PersonAbility Certificate of Completion-Oct.2023 Human Trafficking Completion CertficateNov.2023 SKILLS

• Cardiopulmonary Resuscitation • HIPAA Compliance • Self-Motivated

• Ability to Attain Vital Signs • Ability To Demonstrate Empathy • Ability to Multitask EXPERIENCE

Customer Service Cashier — McDonalds Kissimmee, FL 2018 — Current

• Greet customers, process payments, issue receipts, refunds, credits, or change due to customers.

• Count money in cash drawers at the beginning of shifts to ensure amounts are correct and have adequate change.

• Assemble and package take-out orders or serve food to customers.

• Clean, stock, and restock workstations and display cases. Hostess 2024 — Current

Universal Studios Orlando, FL )

Prepared table for customer use, including rearranging seating and table to accommodate large groups of to 30 guests.

• Alerted management of potential or reported customer issues

• Provided excellent, friendly service when greeting customers. Discovery Clothes Company Kissimmee, FL (April 2019 – February 2022)

• Operated POS systems using hand-held scanners, theft-detection devices and optical readers.

• Assisted customers in locating needed products.

• Counted cash drawers before and after shifts and prepared cash deposit bags. Sales Representative — T-ROC Kissimmee, FL 2020 — 2021

• Answered customers' questions about products, prices and availability.

• Remained up-to-date on store policies regarding payments, returns and exchanges.

• Generated leads for new sales through telephone and email contact with customers. EDUCATION

Clinical Medical Assistant + EKG — Valencia College Orlando, FL November 2023 Earned 36 Credits toward Associate in Arts (A.A.) — Valencia College Kissimmee, FL Diploma — Tohopekaliga High School Kissimmee, FL May 2019

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