Social Media Public Relations

Barbara Barrow

**** ********** *******, *** ****, Folsom, CA 95630

Cell # 651-***-**** Email address: *****************@*****.*** www.Linkedin.com/in/barbara-barrow

PROFESSIONAL SUMMARY:

An agreeable, approachable, client-facing and self-motivated individual seeking an environment that fosters pride and accountability within a professional setting while encouraging capacity building. Seeking to be a part of a successful and productive team. Quick to grasp new ideas and concepts and develop innovative and creative solutions to problems. Team player who encourages a level playing field. SKILLS:

• Interpersonal, socially competent

• Organized, efficient and able to meet deadlines.

• Strong verbal and written communication

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• Bilingual (English & Spanish)

• Computer savvy (Microsoft Word, Microsoft Excel, Microsoft Publisher, MS Windows, Microsoft Outlook, Photoshop, stock management systems) PROFESSIONAL EXPERIENCE

Dollar Tree - USA 9/2022- Current

Store Manager

• Managing staff, tasks and deadlines

• Staff capacity building

• Merchandise display design

• Client management (incl. customer complaint resolution)

• Staff management and morale building

• Account retention

• Report creation,

• Customer order assistance

• Inventory management (stock control. Item re-ordering, delivery verification, asset and capacity management)

• OSHA regulation compliance

• Human Resource management

Messenger Films – St. Paul, MN, USA 3/2022-8/2022

Social Media Director

• Public Relations. Responding to comments and questions with regards to upcoming release of films

• Social media management

• Stakeholder interest management

• Multimedia editing

• Film promotion

Public Utilities Commission - Belize 2/ 2010- 7/ 2021 Public Relations and Consumer Affairs - Department Head (Actg.), 12/2020- 7/2021

• Company image management

• Lead correspondent with stakeholders

• multimedia vetting and management

• Management of department

• Staff capacity building

• Website management

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• Event planning and promotion

• Department budgeting

• Public outreach management

• Fundraising

• Press secretarial duties

• Stakeholder engagement

• Customer complaint resolution and escalation

Public Relations and Consumer Affairs Department - Clerk, 4/2014-12/ 2020

• Executive assistance

• Multimedia editing

• Account management

• Stakeholder engagement

• Multimedia vetting

• Lead stakeholder engagement officer

• Budgeting

• Customer complaint management

• Event logistics management

Receptionist and Call Center Controller, 2/2010- 4/2014

• Customer engagement

• Call center management

• Back-office administration

• Assisting in public relation events hosted by the PUC GCI Financial Ltd. Belize 10/ 2008- 1/ 2010

Client Relations Manager/ Administrative Assistant/ IB Payment Rep

• Client creation and retention

• Customer assistance (finance-related)

• Receptionist duties

• Public relations

• Administrative log-keeping

• Account verification (due diligence)

• Quantitative analysis and accounting

• Back-office administration

• multimedia vetting and management

• Press engagement vetting

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• Staff capacity building

Provident Bank & Trust of Belize Ltd Belize 7/2008 - 10/ 2008 Customer Service/ Receptionist Relief

• Customer service

• Relief of receptionist/ answering incoming calls and directing calls as required

• Account verification (due diligence)

• Customer engagement/ account management

• Financial reporting

• Back-office administration

Infotel International Ltd. Belize 9/2006 - 4/ 2008 Call Center Supervisor

• Customer creation and retention

• Customer complaint management

• Staff management and morale building

• Account verification (due diligence)

• Back-office administration

Belize Airport Concession Co. Ltd- Belize 11/2003 - 9/2006 Manager

• Customer engagement

• Account management

• Log-keeping

• VIP lounge management

Trident Labs Inc- Los Angeles, CA 9/2002 - 6/2003

Accounting Clerk/ Accounts Receivable Processor

• Management of Accounts (Payable & Receivable)

• Back-office administration

Aris Vision Inc- Santa Monica, CA 1/1999 - 9/2002

Accounts Payable Clerk/ Administrative Assistant

• Customer service.

• Management of Accounts (Payable & Accounts Receivable)

• Receptionist duties

• Back-office administration

EDUCATION:

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Courses and Certificates

• High School Graduation Diploma (1998) (Belize City, Belize)

• Diploma - Contract and Company law (2014)

• Certificate - Customer Service (2012)

• Certificate - Court Mediation (2014) (Supreme Court, Belize, C. A.)

• Certificate - Communicating with Tact, Diplomacy and Credibility (2016)

• Computer Business and Word Processing (2016)

• Identifying Fraudulent Documents (2008)

• Paralegal studies (2011)

• Photoshop certification (2021)

• LongBow for Bank Use (2008)

REFERENCES:

Available upon request

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