Quality Control Housekeeping Supervisor

VIRGINIA ZIMPHONJE

Housekeeping Supervisor, Team Management and Quality Control

SUMMARY

Proven Housekeeping Supervisor offering 5+ years of success in managing hing-quality Housekeeping department at leading Hotels and college schools. Skilled in all aspects of room cleaning, inventory management and staff training. Holds a strong commitment to maintaining cleanliness standards, passionate about delivering hing levels of guest and students satisfaction

EXPERIENCE

Kamuzu University of Health Science

Hostel Warden (2019 – Present)

. Responsible for maintenance of hostels and responsible for allotment of rooms to the students.

. Making sure all matters relating to hygiene, sanitation and cleanliness of the hostel are off good standard for students

Simama Hotel

Housekeeper supervisor (2017 -2018)

. Achieved 90% guest satisfaction rating for room cleanliness

. Decreased supply cost 15% through effective inventory management

. Improved department productivity

Mpatsa Beach Lodge

Housekeeper (2016)

Maintained cleanliness and orderliness of assigned area within lodge

. Maintained a 99% room cleanliness score

. Built a reputation as a key contributor to guest satisfaction.

. Preparing rooms in precise manner and recording all rooms in the excel sheet

Strengths

Task Delegation: Skill assigning task effectively ensuring smooth operations in 100 + rooms facility.

Quality Control: Consistently uphold high cleanliness standards, leading to a 40% increase in positive customer feedback

Staff Training: Experienced trainer in housekeeping protocols resulting in improved efficiency of teams by 30%

Education

Don Bosco Youth Technical Institute College

Diploma in Hospitality Management (2014-2015)

Chisomo Private Secondary school

Malawi school certificate of education (MSCE 2013)

Skills

Team Management, Quality Control, Inventory control, Training &Development. Process Improvement, Guest Service, Hygiene Standards and cost control

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