Pharmacy Technician Customer Service
Resume:
Mumina Bilal
Milwaukee, Wi *****
************@*****.***
Professional Summary
Psychology major with extensive customer service experience and strong people and problem solving skills. Able to effectively assist customers and develop strong professional relationships. Looking to advance, achieve and exceed within a company.
SKILLS
● Excellent Communication abilities
● Outstanding people skills
● Documentation and reporting
● Problem-solving abilities
● Multi-Tasking and negotiation
● Dependable
Experience
Walgreens Pharmacy
Burnham- Pharmacy Technician
10/2019- 07/2020
● Acknowledged patients' issues and resolved their problems quickly and efficiently.
● Measured, counted and labeled prescription bottles.
● Minimized risks to patients with proper drug handling techniques.
● Administered vaccines
Hayat Pharmacy
North Avenue- Pharmacy Technician
09/20- 12/2020
● Improved drug inventory management procedures to reduce waste and eliminate backorders or overstock.
● Maintained lines of communication with patients, providing instructions and general support.
● Answered customer questions regarding medication.
● Prepared and submitted claims to insurance companies for payment. Aurora St. Luke's Outpatient Pharmacy
Oklahoma- Certified Pharmacy Technician
12/20-Present
● Delivered Medications to patients throughout the hospital.
● Assisted with billing, entering orders with high accuracy and verifying insurance.
● Provided reports and other information to the Pharmacist.
● Answered patients' questions about prescriptions and reminded them of their next refill date.
EDUCATION & Certifications
MATC- 2018-2021
● 2 years Education PT Assistant training
University of Wisconsin Milwaukee - Milwaukee, WI
12/22- 12/24
(expected)
● Continuing education in Psychology
● 3.8 GPA
● Social Award
● Basic Life Support (BLS) certified
● CPR certified
● CPHT certified
● UWM Psychology Research Study
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