Customer Service Benefits Specialist
Resume:
Kimberly Lund
Proven Successful Manager
Hahira, GA 31632
**********@*****.***
To obtain a position where my experience in customer service, personnel management and ability to streamline procedures may be utilized to meet company needs while remaining under budget. Work Experience
HR Assistant
Georgia Department of Transportation-Tifton, GA
February 2018 to Present
Process payroll for 436 employees.
NEO/onboarding.
Interviewing
Benefits.
FMLA leave letters.
Complete separation documents.
Retirement estimation.
Balance leave.
Verify time cards.
Answer phones.
Teams
Work with MS office and Excel.
Filing, faxing.
Resume assistance
Customer Service Associate
Publix-Valdosta, GA
February 2012 to August 2017
Handle customer transactions, work with lottery, money orders, and Western union. Manage alternatives:13–15 people . Co ordinate associates activities. Work in cash office. Work directly with Customer Service Manager
Office Manager
Wingfoot Truck Care Center-Valdosta, GA
February 2011 to July 2012
Supervise all aspects of the office
. Maintain accounts receivable
. Help manager with running of a tire shop
. Supervise 10 people
. Do daily paperwork and deposits
District Manager
Land O' Sun Management DBA as Fast Track Food Stores-Gainesville, FL October 2007 to June 2010
District Manager
• Supervise seven convenience stores
• Actively work with vendors
• Project each store's sales
• Interview, hire and train new employees
• Report directly to Vice President of Operations
• Control cash and physical inventory
• Merchandise new product
• Work with budgets and P & L statements
Teller/Head Teller trainee
US Bank-Fairmont, MN
December 2006 to July 2007
Handled basic accounting functions:
• Handled customer's banking transactions
• Dealt with large amounts of money
• Trained new employees
• Helped with bank audits
• Handled securities deliveries, fed wires, government securities, etc.
• Reconciled daily department transactions.
• Supported fellow co-workers.
Fuel Desk Attendant
Wilco Travel Plaza-Jackson, GA
January 2005 to December 2006
Responsible for running busy fuel desk
Handled money
Did daily paperwork and deposits
Trained new employees
Maintained store cleanliness
Stocked, ordered, priced and merchandised new inventory Assisted manager with overall running of a busy fuel stop Area Supervisor
R.L.Jordan Oil-Barnesville, GA
2004 to 2005
Successfully ran 2 24hr convenience stores
Hired, trained and interviewed new employees
Handled all banking, deposits, ATM monies, lottery etc Dealt with a variety of vendors
Waited on customers.
Did daily, weekly and monthly paperwork
Stocked ordered, priced and merchandised new inventory Controlled inventory at both sites
Assistant Bookkeeper/Fuel Desk Attendant
Flying J Travel Plaza-Jackson, GA
2001 to 2004
Handled billing and collections of all incoming and outgoing merchandise and quarterly inventory. Handled human resource related material such as time cards, payroll, insurance vacation Did daily paperwork and deposits for travel center and restaurant Did cash audits
Ran cash register and waited on customers
Trained new employees
Education
Associate's degree in Fashion and Business management Nettleton College - Sioux Falls, SD
August 1982 to September 1984
diploma in general
Brandon High School - Brandon, SD
August 1979 to May 1982
Skills
• Human Resources
• Database Administration
• Profit & Loss
• Employee Orientation
• Interviewing
• Data Warehouse
• Payroll
• Management
• Administrative Experience
• Recruiting
• Accounts Receivable
• Microsoft Excel
• Databases
• Executive administrative support
• Organizational skills
• English
• Communication skills
• Analysis skills
• Word processing
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