Customer Service Business Development

JB

JOANNA BALLAS-RODRIGUES

**********@*****.*** 817-***-**** Shawnee, OK 74804 WWW: Bold Profile To obtain a position that provides a challenging environment while fostering career growth. I am highly organized, constantly meet deadlines, outstanding customer service and building relationships. I am a business-minded professional tackling any job task with gusto and precision.

NAV system

SmartService

IFleet

Quickbooks

Medisoft V20

Microsoft Office Professional

Adobe10key

Type 60-75 WPM

Operations Management

Business Development

Strategic Planning

Relationship Building

Relationship Management

Quality Management Systems

6 years Business Management

10 years call center experience

14 years scheduling coordinator

18 years of Customer Service

5 years Recruiting

1-year accounting experience

3 years' collection experience

2 1/2 years marketing/advertising

Supervisor 3 years

Retail management 9 months

Esso Shawnee, OK

ESS Substitute

01/2024 - Current

Provided instruction in place of absent teachers, following lesson plans and instructions for classroom management.

Maintained a safe, organized and disciplined learning environment for students of all ages.

Managed classrooms of up to 30 students at once while maintaining order and discipline.

Experienced Cleaning Solutions North

Richland Hills, TX

Owner Operator

03/2019 - 10/2023

Exceptional willingness and helpful demeanor to help any of my clients in need

Employed and managed 5 others when needed for large contract jobs Built closet spaces and implemented organizing materials to help families stay organized on a daily bases.

Top vendor for an over 55+ community, providing services to the elderly. working for them building a trust between them and keeping them comfortable in their homes.

Moving organizing cleaning downsizing when needed. Display2go Fall River, MA

Customer Service

03/2018 - 09/2018

Provided excellent customer service and sales to personal and business accounts in high volume

Answered emails and chats that came from customers within a que handling up 8 chats at a time

Keeping up to date on new technologies and products that the company Summary

Skills

Experience

would put out weekly

Helping customer on invoicing, returns, replacements, credits and discounts on a daily basis • Provided product and shipping quotes on products within a timely manner

Handled national accounts on purchase orders and multi-ship documents by entering into the company's system

Building relationships with large accounts to ensure the customer was maintained properly

Resolved escalated customer complaints in a timely manner. Handled complex inquiries from customers requiring additional research or special attention.

East Coast Fire & Ventilation Wareham,

MA

Service Coordinator

03/2016 - 01/2018

Manage daily schedules and work load for nine field service representatives

Supervise and lead service dispatching team

Handle interactions with "difficult" customers to mend damaged business relationships

Bridge communication between management and staff

Providing proposals, quotes and contracts with new customer clients to retain customer

Built customer relations to help get to know our customers better by staying in contact with them

Toggled between multiple systems and databases to look up information and update records.

Followed up with technicians and managers to receive and communicate status updates.

Developed strategies for improving customer experience with the organization's services.

Monitored email and phone communication to provide prompt responses and solutions.

A+ Home Medical Supply Company (A

Division of American Diagnostic Lab, Inc.)

New Bedford, MA

Medical Administrator/Marketing

/Customer Service

07/2015 - 04/2016

Answering phone calls for the Medical Office;

Scheduling patients for appointments;

Maintaining and coordinating office schedule for field team for home visits to patient's homes

Faxing physicians and following up on prescriptions; Working with insurance companies for prior approval and verification Working with Excel to maintain a client database and product database; Created mail merge to keep up with clients as well as physician on a weekly basis

Ran reports on a daily basis to help with keeping up on daily procedures Creating a marketing plan to create more business for the company Building client relations for the company with doctors' offices, medical facilities, retirement homes, and community health centers Updated and created new patient files with in

Medisoft; Creating marketing and advertising brochures; Experience with ICD-9 and ICD-10 coding

Autumn Glen Assisted Living North

Dartmouth, MA

Receptionist

01/2013 - 09/2013

Answering multi line phone, greet residents and visitors; Faxing, copying and filing; Inventory and ordering of office supplies; Monitored postage machine; Updated and keep track of any resident information; Collected rent payments; Collect meal payments and reconcile at end of shift; Maintained minutes and monthly reports; Assisted department heads in any day to day office work; Maintained marketing brochures and updating them on a need basis; Keep up with a daily census and status of residents in hospital or moving out; Maintained Life Line System for all residents and how to direct an emergency situation; Took work orders for residents for maintenance issues; Scheduled and maintained any and all appointments for residents (i.e

Doctors, shopping, hair and nails); Maintained resident and guest books; Updated Menus daily as well as activities list; Created various forms and charts for different departments upon approval from Business Manager; Made flyers for upcoming events sponsored by the facility; Keep cash box Upper Cape Cod Regional Technical School Buzzards Bay, MA Certificate in Medical Terminology in Medical Administration 02/2016

Volunteered for 5 years on the weekends with an organization called Gifts To Give. Being a liaison for social events to raise funds for the organization Managed the community thrift store by staging, organizing products, and scheduling volunteers to work Received award for outstanding volunteer services into the Gifts To Give Organization Medical Administration and Terminology

References available upon request.

Education and Training

Activities and Honors

Certifications

References

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