Customer Service Representative

Sacramento, CA ***** 916-***-**** ***************@*****.***

PHOUNSOVANH (NOI)

CHANSOMBATH

Organized Operator skilled in equipment operation, safety and quality initiatives. Experienced with equipment maintenance, inspections and basic repairs. Team player and clear communicator. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. PROFESSIONAL

SUMMARY

SKILLS ● Tool operation

● Production work

● Equipment operation

● Production procedures

● Troubleshooting

● Material quality inspection

● Assembly and production

● Blueprint reading

● Forklift Operation

● Refunds and exchanges

● Customer assistance

OPERATOR 08/2018 to 04/2023

International Paper, Elk Grove, CA

CUSTOMER SERVICE REPRESENTATIVE 01/2008 to 08/2018 ABM Industries, Sacramento, CA

WORK HISTORY

● Fed raw materials into machines.

● Set up machines to start production cycles and controlled machine settings.

● Inspected machine parts with measuring tools.

● Kept accurate records of defective units or products.

● Provided on-the-job training to newly hired workers and team members.

● Utilized blueprints and schematics to position machinery and meet product specifications. Operated technical and mechanical equipment and adjusted machine settings according to work cycles.

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● Performed quality assurance tasks to promote accuracy and minimize mistakes. Performed equipment tests, calibrations and repairs to keep machines running smoothly and prevent malfunctions.

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Analyzed and measured final products with precision tools to confirm compliance to specifications and standards.

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● Efficiently read and interpreted blueprints.

● Maintained efficient entrances and exits to manage traffic flow and reduce back-ups. Addressed navigation questions and provided directions to help guests reach destinations quickly.

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● Greeted and welcomed guests to nurture relationships and grow successful business.

● Resolved customer issues and complaints expeditiously to meet customer service quality standards.

Processed credit card and cash payments for parking charges and provided customers with accurate detailed receipts.

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● Maintained and secured revenue during shift to avoid theft or shortage.

● Operated cash register to record transactions accurately and efficiently.

● Processed refunds and exchanges in accordance with company policy.

● Identified and resolved discrepancies and errors in customer accounts. Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

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● Used POS system to enter orders, process payments and issue receipts.

● Learned duties for various positions and provided backup at key times. C.K McClatchy High School, Sacramento, CA

High School Diploma, 06/2006

EDUCATION

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