Customer Service Security Officer

Ma Linda Huerta

San Jose, CA ***** 407-***-**** *************@*****.***

CAREER SUMMARY

Customer service-oriented individual who is very eager to learn and adapt to new ideas and systems. Versatile through various trainings in different work environments such as from selling and managing a motorcycle-parts business, to serving guests in a high-paced cafeteria and other restaurants and serving customers from working different departments in supermarkets with dedication, punctuality, and efficiency.

GARDAWORLD SECURITY

Security Officer, Dec 2023 – Present

• Presents losses and damage by reporting irregularities and informs violators of policy and procedures.

• Secures premises and personnel by patrolling property, monitoring surveillance equipment, and access points.

• Investigates security breaches, incidents, and other alarming behavior.

• Controls traffic by directing drivers.

• Completes reports by recording observations, information, occurrences, and surveillance activities.

• Interviews witnesses and obtains signatures as needed.

• Maintains environment by monitoring and setting building and equipment controls.

• Maintains the organization’s stability and reputation by complying with legal requirements.

• Ensures operation of equipment by completing preventive maintenance requirements.

• Contributes to team effort by accomplishing related results as needed. ADVENTHEALTH

Cashier/Cafeteria Assistant, Aug 2021 – June 2023

• Operates cash register

• Regularly rotates locations for food serving according to daily assignment, i.e., main fare, taco bar, and salad bar

• Stocks cafeteria supplies

• Greets customers in a friendly manner

• Assists customer queries with regards to the menu selection and hospital navigation

• Maintains a positive, friendly, and courteous manner at all times

• Performs other related duties as may be requested or assigned by managers/leaders PUBLIX SUPERMARKETS

Customer Service - Cashier, Jan 2018 – May 2022

• Provide premier customer service, including greeting, responding to questions, and providing alternative solutions to problems

• Sell product by providing customers with information needed to make product-related decision

• Bag grocery items and escort customers to their vehicles

• Maintain cleanliness as well as retrieve shopping carts

• Clean and stock supplies on cashier stations

MASAGANA GENERAL MERCHANDISE

Business manager/co-owner, 2001 – Oct 2017

• Oversee employees’ monthly performances

• Audit daily sales/income

• Communicate store performance and re-evaluate marketing as needed

• Stock supplies and order as needed from suppliers

• Sell parts and attend to customer needs

• Maintain cleanliness of workstation

EDUCATION

POLYTECHNIC UNIVERSITY OF THE PHILIPPINES

B.A. Business Marketing

ADDITIONAL SKILLS

• Adept with Microsoft Office Word, Microsoft Teams, Microsoft Office Excel, and Microsoft Office PowerPoint

• Bilingually fluent in reading, writing, and speaking Tagalog (Filipino) and English; familiar with Spanish

Contact this candidate