High School Customer Service
Resume:
High School Diploma
Windsor High School
Imperial, MO,
1995
Leadership skills with training
onboarding representatives
Able to adjust to change, and
flexibility with alterations.
Complaint resolution
Knowledge of/familiar with
Microsoft Office Suite
Knowledge and efficient with the
A customer-focused Advocate with
experience in account management and
customer service, dedicated to
delivering outstanding service and
driving enhancements. A reliable
Representative adept at handling sales
and account management, skilled in
communication and problem-solving,
capable of effectively engaging diverse
customers. Possessing strong leadership
skills, I excel in guiding
representatives towards shared
objectives while ensuring exceptional
service delivery. A hardworking
professional with strong customer
service, multitasking, and time
management abilities, committed to
providing each customer with a
positive and successful interaction.
-Jennifer Cumbus
-Larry Lawrence
-Nikki Jones
Customer Advocate Representative St Louis, MO
03/2001 to Current
Resolving customer issues effectively the first time while managing and handling time efficiency
Served as a telecommunications to the customer by
discussing and handling billing inquiries, products, service inquiries, customer complaints, and scheduling appointments to ensure installations and repairs.
Worked in a service-oriented company, demonstrating a talent for communicating effectively with customers and employees from diverse backgrounds.
Proficient in providing guidance and support to
representatives during manager takeovers and navigating complex issues, ensuring effective resolution and client satisfaction.
Capability to analyze customer issues and find creative solutions within AT&T's policies and guidelines, aiming to resolve concerns efficiently and effectively.
Adapted to changes in procedures, technologies, or customer needs
AT&T
Rainy
Duncan
********@*****.***
St Louis, MO 63139
Skills
Summary
Education
Experience
REFERENCES
RD
system LS-crm
Proficiency in managing multiple
customer inquiries or tasks
simultaneously while maintaining
attention to detail
Ability to work effectively with team
members to achieve common goals
Contact this candidate