Data Entry Customer Service

Yvette Parham

P.O. Box ****

Muncie, In *****

***********@*****.***

I have been associated with the Marine Corps for over 22 years and that is the reason for so many different jobs. I am seeking a Data Entry, Administrative Support or Accounting position with a company that has room for growth. I have over 15 years of experience in office procedures. My on the job performance has proven working knowledge of office practices.

03/2024 - 07/2024 - Hillcroft - working with mentally challenged persons. Helping assisting with their needs, shopping, bathroom assistant,

11/2018 – 03/2024- Hillcroft – Dispatcher, Setting schedules for the reliable transit drivers, Data Entry, Preparing information for end of week reports, answering phones, Scheduling trips for clients. 5/2018 – 10/2018 – Stay at home mom

11/2017 – 04/2018 - Maxon A. Honeywell Co. Muncie, IN (Acro Staffing) –( Accounting) Accounts payable/receivable, Keep copier maintained, daily delivery of mail, Help manage bulk mailings, Matching daily invoices, Order entry of invoices to be paid. Answering phones, Filing, Sorting and distributing mail, Data entry of confidential information on clients account. 06/2017 to 10/2017 – Help At Home Muncie, IN Home Health Aide. 09/2016 to 12/2016 – Ardagh Group Muncie, IN ( Manpower Staffing) ( As the Engineering Support) Maintaining Engineering drawing files. Renaming and electronically filing for new 2017 system. 07/2015– 05/2016- Maxon A Honeywell Co. Muncie, IN ( Acro Staffing)- (Customer Service/Engineering Support) and Sourcing Dept/Handling expedites, Reaching out to clients for order status, Developing buyer supplier relationships, Zatloff scanning into system, Resolving receiving issues, Handling pass due orders, Tracking order acknowledgements, working with suppliers to get deliver date, Making sure the right shipping dates are in the system for proper processing into the warehouse, entering updated price changes into the system.

08/8/2014 to 11/2014 – Ameriprise Investments Muncie, IN (Manpower Staffing)

(Receptionist) Data entry, answering phones.

11/2012 to 07/ 2014- Ultra Pro Int’l City of Commerce, CA 90040 323-***-**** – (Administrative Support

/ Customer Service) Data Entry Customer Service Rep- Communicate with customers via phone, Handling customer complaints, email, mail or social media verifying product defect(s). Greet customers warmly and ascertain problem or reason for phone ins. Send out replacement product(s). Input data into complaint access database and excel spreadsheet in response time. File archival hard copies of customer complaints per supplier for corrective action. Process nameplate orders/operations: Input customer names, address, payment and process status dates, Perform name plate engraving, Ship engraved name plates to customer and Update name plate monthly / yearly excel spreadsheet. Maintain first aid kits in office, factory and warehouse. Maintain emergency contact information for all key department / functions. Assist Quality Assurance Manager with clerical duties and organization needs. Answer all general phone calls and respond to all walk-in victors. Open up from of building upon arrival. Create / maintain visitor pass program for incoming visitors, and escort visitors as needed. Organize / book / company events (i.e. company meetings, catering, customer events, trade shows, etc). Data Entry, processing and managing of legal files. Assist managing partners & SVP with specific duties as needed. Run company errands as necessary. Lock up the office in the evenings. 02/2011 to 04/2012- Indiana State Fraternal Order of Police Fund-raising Center, Muncie, IN 47302 765-***-**** (Telemarketing) calling up random numbers asking for donations for the police dept. 12/2011 to 02/2012-Youth Opportunity Center Muncie, IN 47302 765-***-**** (Caregiver) Making sure the young ladies are following the rules while they are doing their time in lockup. 11/2011 to 11/2011- Pro Resources, 1921 E. 53rd Street, Anderson, IN 46013 765-***-****(Inspector) Inspecting the seals on Red Roster Ketchup preparing for shipment to the grocery store. 01/2009 to 10/2011 – Student / Stay at home mom.

05/2008 to 12/2008 – Boston Scientific, 25155 Rye Canyon Loop, Valencia, CA 91355 ;Cesar Ascencio, 661-***-****. (Engineering Support)

Complaint Investigation Dept. Data Entry- Inputting Clinical information on each device that is received into the company. Preparing data basic so tech’s will be about to give an adequate report to the engineers. Once engineers are finished with their report it would be given back to me for data entry, sending out for repairs or filing.

03/2008 to 05/2008 – Synteract, Oceanside, CA 92058; Josie Farhangi 760-***-****.

(FDA Data Entry) – Inputting studies for the FDA. Data entry of clinical data provided by written case report forms or case report form images. Tracking of case reports forms and other clinical documents upon receipt. Assisting quality control of data by reviewing patient profiles. Assisting the department with coping, stamping and filing.

07/2005 to 08/2006 - Bank of America, 101 S. Marengo Ave., Pasadena, CA 91101; HR Dept, 626-666- 3263.

(Account Manager) -Collecting on Credit Card Accounts that are 5 to 30 days pass due. Verifying name, address, last four numbers of ss# and visa or MasterCard number. Posting auto draft payments. Posting promised to pay notes. May 2006 I was promoted to 60 90 day accounts. Researching and updating account information to insure the correct card holder was contacted to collect payment to bring account current using payment programs to lower interest rates and reduce minimum payment amounts 6mos, 9mos, 12mos and 18 month programs. In this delinquent stage ownership of accounts were assigned for that month. The 1000 accounts assigned would need to have been worked and research by day 29th of each month.

06//2004 to 06/2005 - Strategic Outsourcing Corp, *******@***********.***; Darren Findley, 912 673- 3123.

(Human Resource/Process Specialist)-Insuring the accuracy of legal documents, Data Entry, Scheduling and cancelling appointments for testing, and for interviews, Making calls to confirm next day appointments, Printing out schedules for that days appointments, Making sure new hire paperwork is filled out correctly, Conduct job fairs, photo copy documents for background checks, Make sure forms for drug and background check are filled out properly, Filing, Making folders for each candidate to show for that day, Running the testing room and printing out test results, Inputting the day's numbers into Productivity spreadsheet, Answering phones, Checking voicemail, Pulling folders as candidates arrive. As potential candidates walk into the company looking for work I explain how to apply with us and give them information about the company. Surfing the internet for potential clients to recruit. 10/2003 to 06/2004 – Stay at home mom

07/2003 to 10/2003 – Select Personnel (Administrative Assistant) 12/2002 to 06/2003 - Dewhurst Corporation, 720-3 St. Johns Bluff Road North Jacksonville, FL 32225; Susan Wiggins, 904-***-****.

(Office Manager)-Property management asst, Accounts payable/receivables, Banks call for property maintenance I am responsible for sending out the right person to do the job in a timely manner. Maintaining Vendor Files, Establishing supplier relationship with clients, Responsible for keeping an accurate account of office supplies.

Handling check writing and bookkeeping, Answering phones, Responsible for bulk mailings. Responsible for follow up call for property repairs, budgeting for next year, screening possible hiring personal.

06/2000 to 12/2001 - Department of defense dependent school, Kadena Middle School Unite 5166 FPO-Ap 96368-5166; Mrs. Hatcher, 011************.

(Administrative Asst/School Registrar)-Maintaining academic files, Responsible for keeping an accurate account of student enrollment, Handle legal documents/filing of legal documents, Taking daily attendance for 750 students, Preparing legal student documents to be carried back to the US, Customer service

Copy/fax machine,Handling pass due student accounts, Answering phones, Setting up meetings for counselors, Requesting legal documents from other schools, Making calls to parents regarding their child’s attendance for that day. Administrative support to front office/clerical duties, Monitor and compile school information, Prepare correspondence and routine materials, Oversee office administration. 12/1999 to 05/2000 - Air Force Exchange Service, Okinawa, Japan (Kadena main exchange); Mrs. Lee, 011************.

(Administrative Asst) -Administrative/clerical duties for the manager of the exchange, Receiving and coordinating minor complaints, Providing general information and assistance, Customer Service Insuring security of cash, Typing, Filing and maintaining correspondences, documents and reports Answering and forwarding calls to proper persons.

03/1999 to 12/1999 – Kaiser Permanente (Document Scanner/Receptionist) (Apple One Agency) 02/1996 to 02/1999 – (Administrative Asst / Accts receivable/payable)- Hernon Manufacturing, Inc, 112 Tech drive Sanford, FL; Mr. Hernon, 407-***-****.

Accounts payable/receivable, Prepare checks for deposit, Handling pass due orders,Keep copier maintained, Keeping up postage meter and refilling, daily delivery of mail to post office, Manage bulk mailings, Process time cards for warehouse workers, Matching batch numbers of the daily invoices, Developing buyer to supplier relationships, Order entry of new clients Daily processing vouchers, Ran reports for shipping daily, Ran daily sales, back order, later order and production planning reports for plant manager daily, Receptionist duties, Answering phones, Filing, Sorting and distributing mail, Ordering office supplies, Data entry of confidential information on clients account. EDUCATION

Bachelor degree In Business/ Human Resource 2019- present Watterson College, Pasadena Ca 1987

Pasadena City College, Pasadena Ca 1985

Blair High, South Pasadena Ca 1984

OTHER INFORMATION

Excel

Microsoft office

10 key by touch

Typing 58 wpm

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