Customer Service Data Entry
Resume:
MAMADOU
DIALLO
Haltom City, Texas, 76137
mamadoudiallo2495@gmail.c
om
EXPERIENCE
Redd Diamond Recruiting, Levisville, TX — Data Entry clerk December 2023 - May 2024
Responsibilities:
Accurately entering data from various sources into computer databases, spreadsheets, or other electronic systems.
Ensuring the accuracy and completeness of data being entered. Proofreading and verifying the accuracy of entered data. Maintaining organized filing systems, both electronic and physical. Retrieving and compiling data as needed for reports, analyses, or other purposes.
Updating and maintaining existing data records in the system. Identifying and resolving any errors or inconsistencies in the data. Responding to inquiries from internal or external customers regarding data-related issues.
Providing support and guidance to users on data entry-related tasks or system functionality.
Calendars.com, Iving, Tx — Customer service Rep (Remote) June 2022 - November 2023
Responsibility:
Addressed customer inquiries, concerns, and complaints in a timely and professional manner.
Assisted customers with order placement, processing transactions, and tracking order status.
Developed a deep understanding of the company's products or services, including features, specifications, pricing, and policies. Identified opportunities to upsell or cross-sell additional products or services to customers based on their needs and preferences. SKILLS
• Report building
• Data Entry
• Digital Literacy
• Writing Skills
• IT experience
• Proficient product
awareness
• Team worker
• Active Listening
• Excellent communication
• Problem solving
• Detail-oriented
• Multitasking and
Organizational Skills
SOFTWARES
• MS office (word, excel,
power point)
• CRM
• SalesForce Service Cloud
• Sage
Handled product returns, exchanges, and refund requests. Collaborated with the sales team to ensure a seamless transition from the sales process to customer service.
Implemented strategies to foster customer loyalty and retention Alorica, — Workforce Sr Analyst, CSR (Remote)
December 2020 - June 2022
Responsibility:
Escalated any larger system and/or telephone problems to both operational leadership and client management.
Provided senior level assistance to Team Manager with revisions of work schedules.
Provided senior level assistance to Team Manager in reviewing agent requests for time off such as vacation and personal days. Other duties as assigned included various Ad hoc reporting requests. Prepared daily/weekly/monthly, Ad hoc reports and distributed to management.
Looked for and reported on trends for all related KPI’s. i.e., Occupancy, Service Level, AHT and Absenteeism.
Evaluated opportunities for down-staff / over time and communicated recommendations accordingly.
Conducted analysis and recommended solutions to real-time performance issues.
LSG Sky Chefs, Dallas, TX — Customer Service Representative July 2018 - December 2020
Responsibility:
Communicated with supervisors, employees to ensure accuracy with food orders and reports, provided excellent customer airline service. Communicated with flight attendants and Airport Tower to ensure correct items are delivered for the flight.
Food/Meal Preparation (Meal Kits) DFW SIDA Badge able to pass customs/Class B CDL Met tight deadlines and interacted with flight staff.
• Genesys Cloud
• Help
• Sabre, Amadeus, Travel port
• Linux
EDUCATION
University: International
College of Conakry
Bachelor of Science in
Human Resources ( 20215)
Leopold Sedar High School
- Conakry Diploma (2012)
CERTIFICATE
Certificate of completion in
Data Analytics Co (2021)
LANGUAGES
English Language (native
speaker)
Southwest Airlines — Travel Specialist (Remote)
December 2015- February 2018
Responsibility:
Booked domestic and international flights for clients using various travel booking platforms.
Coordinated travel itineraries for clients, including booking accommodations, arranging transportation and suggesting activities and attractions to visit.
Advised clients on visa requirements, travel insurance, and other travel-related matters.
Maintained accurate records of clients' travel details and preferences, ensuring that all information were up-to-date and easily accessible. Handled client complaints and issues in a timely and professional manner, ensuring that clients are satisfied with the resolution. Pharmacy Diaguissar, Conakry, Guinea, Pharmacy Clerk March 2013- November 2015
Responsibility:
Answered phone calls, responded to emails.
Managed assigned pharmacy workstations and tasks while supporting team members in promptly, safely and accurately filling patient prescriptions.
Operated the cash register, provided excellent customer service, maintained store cleanliness, helped file papers/prescriptions.
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