Customer Service Executive Administrative
Resume:
Sharon Clegg cell: 510-***-****)
P.O. Box ***** Oakland, CA 94609
Students and Scholars OBJECTIVE
To utilize my administrative skills in a customer service position, that allows advancement to an Executive Administrative position.
QUALIFICATION
* Extensive knowledge of Windows, Word, Excel, PowerPoint, Adobe Sign
* Accurate with numbers, attention to details
* Excellent customer service skills
* Self-motivated, resourceful, well organized, and responsible
* Critical thinking and problem solving and teamwork and collaboration.
* Professionalism and strong work ethic.
* Oral and written communications skills with various cultures.
* Leadership.
EDUCATION
Mills College, Oakland, CA 2012 - 2018
* MBA Concentration in Finance 2018
* Bachelor’s in Economics 2017
Berkeley City College, Berkeley, CA 2009 - 2013
*AA in Liberal Art 2012.
*AA in Humanities 2012
WORK EXPERIENCE
Merritt College Staff Assistant/Landscape Horticulture 2022 – 2024
* Receptionist first person of contact
* Greet and assist Landscape Horticulture students with inquiries.
* Manage incoming mail.
* Assist employees with resolving inquiries.
* Have PeopleSoft Training.
* Processing HCM e-Forms.
* On Boarding Student New Hires Packets.
* On Boarding Faculty New Hires
* Use Finance Management to monitor budget and process budget transfers, requisitions,
supplies and invoices etc.
* Work independently to provide technical and administrative support for the department.
* Maintains accurate and accessible files on equipment and supplies for the department.
* Maintains accurate and accessible files on Landscape Horticulture students.
* Operates modern office equipment, personal computer, printer, fax machines, multi-line
telephone and copiers.
* Performs other related duties as required including filing.
Berkeley City College, Berkeley, CA 2009 - 2013
Student Government
Elected Vice President for Berkeley City College 2010 - 2011
* Managing a wide range of events, activities, programs.
* Overseeing Student Government finances.
* Budget allocations.
* Fiscal Planning.
* Chairing meetings.
* Taking minutes.
* Writing and Implementing Student Government policies and procedures.
The Fullbright Clinton Fellowships Special Project 2011 - 2013
Student Worker
* Greeting and registering International Fulbright Students and Scholars.
* Answering phone calls and making appointments and travel arrangements.
* Filing, photocopying, typing letters and contracts.
* Were committed to providing reasonable housing accommodation for the participants.
* Managing a wide range of events, activities, for the program.
* Meeting professional goals getting International Fulbright Students and Scholars
Acclimated to American Culture.
* Managing Budget and processing account payables.
* Using data analysis to create progress reports for the program.
Elected Student Trustee for Peralta Community College 2011 - 2013
* Advocated for policies before the board to improve the educational opportunities for
Students’ bodies of all four colleges.
* Developing processes for communication between The Chancellor, President, Staff and
Students.
* Sat on the board for Student Senate for California Community College, representing all
114 colleges.
* Reporting the activities of the Board to the Student body.
* Representing the college at community events.
* Advocated for the State and National Legislatures.
San Ramon Chiropractic, San Ramon, CA 2008 - 2010
Office Administrative Assistant
* A self-motivated, flexible, team player with a positive attitude who assists and works under the
direction of others.
* Greeting and registering clients.
* Answering phones and making appointments.
* Verify billing insurance, posting changes and payments.
* Filing, photocopying, typing letters.
* Preparing examination rooms for patients.
* Maintain an orderly work area.
* Keeping track and ordering supplies.
* Manage Clients files.
* Assist wherever I’m needed.
Lehman Brother, San Francisco, CA
Sales Assistant/Receptionist 1992 - 2008
*Assist Financial Consultant with providing efficient quality service to clients.
*Provide quotes to clients and issue check requests - wire transfer.
*Report executions to clients.
*Open and close accounts and complete paperwork for all new accounts.
*Handle all Acats. (Facilitate the transfer of a customer account from one broker-dealer to another.)
*Send proper new accounts documents to clients.
*Processing the Broker-to-Broker transfers.
*Assist clients with processing lost certificate claims.
*Assist the broker with processing corrections and errors on trades.
*Post-daily transactions Accounts (Debits and Credits).
*Handle market information, research and act as Branch Product Coordinator.
Sharon Clegg cell: 510-***-****)
P.O. Box 22466 Oakland, CA 94609
e-mail:************@*****.***
Dear Professional Recruiter:
I’m interested in pursuing employment with your organization, and I have enclosed my resume for your review. It will furnish you with specific details relative to my skills and experience.
Thank you very much for your time and consideration. I hope that you will consider my application with great interest. If employed, I am confident I will contribute to your company goals, utilizing my skills, ambition, and my desire, to be part of your team environment. I look forward to hearing from you soon.
Sincerely,
Sharon Clegg
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