Customer Service Medical Records

M ARY M. SAUNDERS

*** ******** * ****** *****, Florida 33484

***- ***- **** *************@*****.***

PROFILE: Professional with multiple years of stellar client and customer service skills in several business sectors. Strong communicator with genuine people and presentation skills. EXPERIENCE

Florida

Spine

Associates

Boca Raton, FL

April 2018 –

March 2020

Medical Records Specialist

§ Prepared and expedited all medical records for patients, subpoenas, legal practice requests and depositions

§ Worked in tandem with the practice legal liaison

§ Charged and billed for all documentation and postage including CDs of x-rays and MRIs

§ Tracked all billing and accounts receivable in Excel Abstractor

§ Confirmed all scheduled appointments with patients

§ Documented patient medical history, allergies, previous surgeries and all medications in Practice Fusion

§ Requested all prior x-rays or MRIs for MD review

§ Printed out all documentation for following day appointments Boca Raton

Psychiatry

Boca Raton, FL

Oct 2017 –

April 2018

Check- Out C oordinator (cross- trained)

§ Scheduled patients for follow-up visits and invasive procedures done in office and at outpatient facility

§ Faxed all prescriptions to appropriate facilities O ffice Manager (temp)

§ Helped build newly opened practice from the ground up

§ Created paper filing system for medical records due to HIPAA and patient confidentiality

§ Learned NueMD software program for patient tracking, appointments and billing

§ Called in or faxed all prescriptions for patients when necessary

§ Started Excel spreadsheet to track all patient insurance, charges, co-pays, etc.

§ Helped practice grow to more than 400 patients in several months

§ Trained new personnel and stayed with practice until psychiatrist hired several credentialed social workers and a director of billing

Patient Account Representative/Front Office Manager

§ Served as the face of an extremely busy medical radiology practice that welcomes walk-ins as well as scheduled appointments

§ Greeted and registered patients in a timely fashion, exceptional at multi-tasking

§ Approved demographics and verified insurances via ZirMed or other means

§ Comforted patients when they were apprehensive

§ Burned CDs and faxed reports to appropriate facilities and MDs, as well as patients

§ Scheduled biopsies with radiologist

§ Scheduled appointments for patients, including MRIs and CT scans that required prior insurance authorizations

§ Worked across four offices and was knowledgeable on how each functioned E DUCATION

§ Boston University

§ Multiple certification classes and seminars related to healthcare field and professional development COMPUTER SKILLS

Microsoft Word, Excel and Outlook, Act! CRM, Salesforce, MedInformatix, EPIC NueMD, ZirMed, Practice Fusion and Updox

SPECIAL INTERESTS

Writing, tennis and volunteering

REFERENCES AVAILABLE UPON REQUEST

Bridgeport

Hospital (Yale

New Haven

Health)

Outpatient

Radiology

Fairfield, CT

2011 – 2017

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