Crew Member Customer Service
Resume:
Brandy Ferrell
Brandy Ferrell
Eight Mile, AL ***13
*********@*****.***
Accomplished restaurant crew member with 4+ years of experience in food preparation, customer
service, and cash handling. Proven track record of increasing average transaction value through upselling
techniques and reducing food prep time through efficient methods. Possesses a strong attention to detail
and excellent communication skills, ensuring a positive dining experience for guests. Certified in food
handling and committed to maintaining a clean and safe working environment.
Work Experience
Crew Member
Burger King-Crest, AL
September 2023 to October 2023
• Provided excellent customer service by greeting customers, answering questions, and resolving issues
• Maintained a clean and organized checkout area to ensure a positive shopping experience for customers
• Balanced cash drawer at the end of each shift, ensuring accuracy in monetary transactions
• Implemented upselling techniques to increase average transaction value by XX%
• Utilized point-of-sale (POS) system to process transactions quickly and accurately
• Managed large volumes of cash while maintaining strict attention to detail
• Assisted in merchandising activities such as stocking shelves or setting up displays when needed
Food Prep/Cashier
Sonny's BBQ-Mobile, AL
August 2022 to September 2023
• Maintained cleanliness and organization in the kitchen area, including proper storage of ingredients
and utensils
• Followed all safety and sanitation procedures to maintain a clean and safe working environment
• Ensured that all prepared food met quality standards for taste, presentation, temperature, etc
• Worked efficiently under pressure during busy periods to meet high-volume demands while maintaining
quality standards
• Collaborated with colleagues on meal planning for large events or catering orders
• Implemented time-saving techniques for food prep tasks resulting in XX% reduction in overall prep time
• Trained new hires on proper food handling procedures including hygiene practices
• Consistently achieved XX% accuracy rate when measuring ingredients for recipes
• Maintained a clean work area and followed all food safety guidelines to prevent cross-contamination
• Assisted in the creation of standardized recipes and portion control guidelines for consistent quality
• Managed multiple tasks simultaneously, prioritizing effectively to ensure timely completion of all food
prep duties
• Maintained a positive attitude and worked well as part of a team in a fast-paced kitchen environment
• Demonstrated strong attention to detail when plating dishes, ensuring they were visually appealing
• Safely operated kitchen equipment such as slicers, mixers, blenders, etc., following proper usage
guidelines at all times
• Maintained accurate records of temperature logs for refrigeration units and prepared foods according
to health department regulations
• Closely monitored cooking times for various dishes to ensure they were cooked thoroughly while
maintaining optimal flavor
• Fostered a positive work environment by supporting fellow team members during busy periods or
challenging situations
Server/Busser
Golden Corral Corporation-Mobile, AL
March 2021 to July 2022
• Provided exceptional customer service by promptly greeting and seating guests, ensuring a positive
dining experience
• Delivered food and beverages to tables in a timely manner while adhering to quality standards
• Maintained cleanliness of assigned work areas, including tables, chairs, floors, and restrooms
• Assisted with setting up tables for service and resetting them after guests departed
• Addressed guest concerns or complaints promptly and resolved issues to their satisfaction
• Upsold menu items such as appetizers, desserts, or specialty drinks to increase revenue per table
• Assisted in monitoring inventory levels of supplies such as napkins, glassware etc., notifying
management when reordering was necessary
• Ensured compliance with health codes by following proper sanitation procedures for handling food
products
• Managed multiple tasks simultaneously while maintaining attention to detail under high-pressure
situations
• Maintained a professional appearance and demeanor at all times, adhering to the restaurant's dress
code policy
• Collaborated with colleagues to create a positive work environment that fostered teamwork and mutual
respect
• Assisted in training new bussers on table setup, clearing dishes, and maintaining cleanliness of the
dining area
• Provided support to servers by refilling water glasses, delivering bread baskets, or assisting with any
other tasks as needed
• Demonstrated excellent communication skills by effectively interacting with guests and team members
• Adhered to all safety protocols and guidelines to ensure a safe working environment for both staff and
guests
• Proactively checked on tables throughout the meal to ensure guest satisfaction and address any needs
promptly
Server/Hostess/Food Runner
American Waffle House-Theodore, AL
February 2021 to June 2021
• Greeted and seated guests promptly, ensuring a positive first impression of the restaurant
• Managed reservations and waitlist efficiently, optimizing table turnover and minimizing customer wait
times
• Effectively communicated with servers and kitchen staff to coordinate seating arrangements and
ensure smooth service flow
• Provided accurate information about menu items, daily specials, and promotions to enhance guest
experience
• Maintained cleanliness of host station area, including menus, floor mats, and entryway
• Collaborated with management to develop strategies for improving guest satisfaction ratings
• Handled cash transactions accurately when necessary for taking deposits or managing waiting list fees
• Implemented a digital reservation system that improved efficiency by reducing manual errors in
booking process by XX%
• Developed strong relationships with regular customers through personalized greetings and
remembering their preferences
• Collaborated with the kitchen team to manage food delivery timing effectively during peak hours
Education
GED
Cornerstone Christian academy - Gainesville, GA
March 2004 to May 2004
Received GED
Skills
• Upselling
• Cashiering
• Merchandising
• Sales
• Food Preparation
• Cleaning Experience
• Cash Handling
• Store Management Experience
• Food Safety
• Host/Hostess
• Kitchen Experience
• Food Production
• Busser
• Food Handling
Certifications and Licenses
Food Handler Certification
Contact this candidate