Customer Service It Systems

Freddy M. Estrella

*** * ***** ****** *** York, NY 10037

332-***-**** 646-***-**** ********.******@*****.***

Objective

Motivated and detail-oriented professional seeking a Desktop Support role where I can apply my extensive experience in computer repair, hardware troubleshooting, software configuration, and customer service. Eager to contribute technical skills and problem-solving abilities to maintain and improve IT systems and support users in a dynamic organization.

Summary of Qualifications

Over 8 years of experience in computer repair, troubleshooting, and customer service.

Proficient in software installation, system updates, network configuration, and hardware repair.

Strong organizational and communication skills with a history of reliable, team-oriented work.

Adept at providing technical support, both remotely and in person, to resolve hardware and software issues.

Experience in maintaining workplace safety, ensuring the proper function of IT systems, and collaborating with team members.

Technical Skills

Hardware: Computer assembly, hardware diagnostics and repair, peripheral setup.

Software: Installation, configuration, and updates of Windows and macOS systems.

Networking: Basic network configuration, Wi-Fi troubleshooting, and Ethernet setup.

Tools: System imaging, disk cloning, and virus/malware removal tools.

Customer Service: Effective communication with end-users to resolve issues in a timely manner.

Problem-Solving: Identifying, diagnosing, and troubleshooting both hardware and software issues.

Professional Experience

Freelance Computer Repair Technician

New York, NY 06/2012 – 11/2021

Provided end-to-end computer repair services, including software installation, hardware diagnostics, and network management.

Assisted clients with troubleshooting software and hardware issues, achieving high customer satisfaction.

Performed virus/malware removal, operating system installations, and data backup/recovery services.

Managed small networks, ensuring optimal performance and uptime for clients.

Receiving Team Member

Burlington Coat Factory New York, NY 11/2022 – 09/2023

Organized and processed merchandise, ensuring accurate inventory tracking through data entry systems.

Utilized attention to detail and organizational skills to maintain a clean and efficient stockroom.

Collaborated with team members to ensure merchandise was accurately placed on the sales floor.

Provided assistance with IT systems within the store as needed, including troubleshooting computer-based inventory systems.

Security Guard

Brosnan Risk Consultants New York, NY 06/2010 – 09/2012

Ensured safety of a large office building by patrolling premises, monitoring security cameras, and performing reception duties.

Assisted in emergency situations, coordinating with police, EMS, and fire departments.

Checked and maintained the status of the building’s fire safety system.

Education

Certificate in Computer Repair – LaGuardia Community College, New York, NY 01/2009

Security Guard Training Certificate – 12/2010

High School Equivalency Diploma – New York, NY 07/2007

Concentration in Game Development – LaGuardia Community College, New York, NY Graduation: 08/2022

Ongoing Studies in Computer Networking – BMCC, New York, NY

Certifications

Security Guard Training Certificate, 2010

Computer Repair Certification, LaGuardia Community College, 2009

References

Nalini – Burlington Manager

Cell: 917-***-****

Jose Vidal Gomez Jnr

Cell: 347-***-**** Email: ****.*****.******@*****.***

Jerry Nunez

Cell: 347-***-****

Contact this candidate