Business Administration Funeral Director
Resume:
Natalie D Winfrey
**********@*****.***
Objective
To obtain a position a progressive and reputable administration. As a seasoned professional and effectual leader with a proven ability to exceed. Education
Experience
2003-2004 Penn State University Uniontown, PA
Business Administration/Academic
1992-1994 Pittsburgh Institute of Mortuary Science Pittsburgh, PA
Associate Degree Specialized Business
Graduated
1990-1992 CCAC
Pittsburgh, PA
Business Administration & Accounting
1993–Current Watts Memorial Chapel Braddock, PA
Licensed Funeral Director (Active License)
• Obtain information needed to complete legal documents, such as death certificates or burial permits.
• Consult with families or friends of the deceased to schedule, or coordinate funerals, burials, or cremations, arranging details such as floral delivery or the time and place of services.
• Perform embalming duties as necessary.
• Arrange for clergy members to perform needed services.
• Contact cemeteries to schedule the opening and closing of graves. 2012- Current Uniontown Area School District Uniontown, PA Clerical/Transportation
• Operates computers for various applications, such as database management or word processing.
• Answer telephones take messages, or transfer calls
• Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
• Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
• Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs..
• Pick up and drop off students at regularly scheduled neighborhood locations, following strict time schedules.
• Prepare and submit reports that may include the number of passengers or trips, hours worked, mileage, fuel consumption
2011-2012 The Johns Hopkins Hospital (IntraStaff) Baltimore, MD Materials Management & Purchasing Department
Project Coordinator/Staff Assistant
Manage and coordinate departmental projects
Provide assistance to the Senior Director for scheduling of meetings creating excel spreadsheets, payroll, paying invoices, scheduling multiple calendars and preparing complex reports
• Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
• Answer phone calls and direct calls to appropriate parties or take messages by executives, committees and boards of directors.
• Attend meetings to record minutes.
• Greet visitors and determine whether they should be given access to specific individuals.
• Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
• Open, sort, and distribute incoming correspondence, including faxes and email.
• Make travel arrangements for executives.
1996–2009 Verizon Uniontown, PA
Consumer Sales Consultant
Growth of revenue over $100 million
Achieved Sales Award Diamond Club 2002, 2003, 2004, 2006, 2007
Award for being in the top 10% sales in the state of PA/DE
Achieved Sales Award Platinum Club 2005
Award for being in the top 5% sales in the state of PA/DE
Associate Performance Appraisal
Rating annually ER Exceeds Position Requirements
Served as In Charge Team Coach
In absence of management
Managed Training Sessions
Administered explanation of new requirements of Verizon’s products and services
Served as Force Administrator
Handled making sure consultants were online taking calls, adhering to schedule Telephone Operator – Customer Direct Point of Contact
• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
• Refer unresolved customer grievances to designated departments for further investigation.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Solicit sales of new or additional services or products.
• Order tests that could determine the causes of product malfunction Sills/Interest • SAP, Kronos, Machine Transcription, Telemarketing, Accounting, Xerox Operator, File, Sort, Mail and Receive Documents, Data Input, Typing, Word Perfect, MsWorks, PowerPoint, Ms Access, Excel, Medical Transcription, Auxillio Printer
• Twenty years of strong inside/outside sales experience Communication Skills
Master of presentations
Extensive hands on calling experience
Powerful but gentle opening/closing abilities
Passion for dealing with people
REFERENCES AVAILABLE UPON REQUEST
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