Security Officer Customer Service

MARVIN M OWENS II

Beaumont, CA *****

*********@*****.*** / 909-***-****

SUMMARY

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Served in the Army/ Arkansas Army National Guard for 9 years specializing in Communication Technology Operating and Repair..

SKILLS

Patrol operations

Security Equipment Operation

Access Control Management

De-escalation Training

Customer Service (15 years)

Supervisory Experience

Team Management

Task Delegation

Cleaning Expertise

Chemical Handling

Work Scheduling

Decision-Making

Stock Inventory Management

Facilities Inspection

Work Inspection

Health and safety compliance

EXPERIENCE

Dedicated Security Officer / Signal Of Banning - Calimesa, California 11/2023 - Current Regulate flow traffic of tractor trailers Entering/Exiting truck yard. Responded to alarms and conducted investigations as required. Patrol and write hourly reports with pictures and detailed reporting. Developed Great interaction with clients always making sure they are aware of all situations on site by giving detailed reports..

IHHS Caregiver for Riverside County / IHHS - Riverside, California 10/2018 - Current Participated in team meetings regarding client progress or concerns raised by family members. Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels. Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs. Administered prescribed medications on a timely basis following care plan instructions. Observed changes in behavior or physical condition that may require medical attention. Security Officer / Securitas Security Services USA - Ontario, CA 06/2020 - 11/2023 Maintained accurate logs of all security related activities. Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises. Maintained Truck logs for client's Asset Protection Management Building Janitorial Supervisor / 21st Century Janitorial Services LLC - Little Rock, Arkansas 05/2007 - 09/2018 Maintained accurate records of employee attendance, payroll information, and other data related to the department's operations.

MO

Created reports detailing daily activities, task completion times, and any incidents that occurred during shift changes.

Worked closely with management team to ensure that budget goals were met while still providing excellent service.

Established schedules and assigned tasks to janitors based on workloads and priorities. Resolved customer complaints related to cleanliness or maintenance issues promptly. Implemented quality control measures for ensuring high standards of cleanliness were met at all times. Performed routine maintenance checks on equipment used by janitors such as mops, vacuums. Conducted regular inspections of the facility to identify areas in need of cleaning or repair. Monitored work performance of janitors to ensure adherence to safety regulations. EDUCATION AND TRAINING

High School Diploma 05/1992

North Little Rock High School - North Little Rock, AR Some College (No Degree): Computer Science And Telecommunications Army/ Arkansas Army National Guard - North Little Rock, AR

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