Salesforce Professional, PMP

YURI MIRABAL

SALESFORCE BSA LEAD/ PROJECT MANAGER

Toronto, ON

Cell: 647-***-****

****.*******@*****.***

Experienced consultant and team lead, dedicated to working with clients to understand their businesses unique needs and deliver solutions that focus on business outcomes and contribute to long term success. Certified in project management and 10+ Salesforce certifications, I help organizations to drive forward using technology, support of that technology, and managing IT projects. Committed and dedicated with a consistent track record of value-added service and support to clients. Effective communicator and empathetic listener with positive negotiation skills. Fluently Bilingual in English/Spanish. Key areas of expertise include:

Project Management

Business Analysis

Salesforce configuration / implementation

Leadership/Mentoring/Onboarding

Salesforce Orgs Integrations

Data Migration & Integration

TECHNICAL SKILLS

Salesforce.com (Classic, Lightning, Sales, Service, Field Service, Financial Services, Visual Remote Assistant, AppExchange, Flows, Processes and Workflows). Salesforce Knowledge, Salesforce Experience. Jira, Confluence, Amazon Connect, Smartsheet, Lucidchart, Slack. PROFESSIONAL EXPERIENCE

SCOTIABANK 2023 - Present

Salesforce Business System Analyst Lead

Manage and support a group of business analysts to lead and conduct business analysis at varying levels of detail, assessing client’s business problems/opportunities, and documenting the business requirements to determine technology solutions.

Support subject matter experts and stakeholder working groups, conducting business analysis to assess client’s current business problems, defects, improvements, and enhancements.

Work closed with scrum master and product owners to keep project boards, sprint requirements, and release schedules on time.

Lead discovery sessions with multiple Business and Technology stakeholders to elicit and capture business requirements and processes, including the definition of user personas, epics, and user stories.

Support Integration team in the evaluation and testing of ETL files. PLATIVE 2021 - 2023

Senior Salesforce Consultant / Project Manager / Business Analyst

Lead and own all technical aspects of Salesforce.com implementations and / or customizations including data migrations, data quality, systems integrations, 3rd party applications, AppExchange products, and custom development.

Liaison with clients on an ongoing basis, to maintain and develop the business relationship, and keep projects to a set time frame.

Coordinate IT project teams to ensure that client business requirements are effectively incorporated into design specifications, multi-platform integrations and data transfers.

Deliver strategic business reviews to educate clients on key platform trends and considerations.

Be client advocate to resolve and manage escalations to ensure client partnership endures. YURI MIRABAL

2

APPCENTRICA INC. 2019 – 2021

Salesforce Consultant

Design and deploy solutions that support customer business requirements.

Gather requirements from business to design Salesforce solutions.

Configuration of Salesforce.com solutions, including analysis and QA.

Conduct solution reviews/demonstrations with business, seek stakeholder sign-off.

Provide technical leadership, setting best practices. Coordinates deployments with Release Manager.

Create and maintain documentation on processes and application configuration.

Influence business teams on maximizing the applications being developed.

Identify, communicate, and manage risks that may interfere with project execution or success.

Evaluate, select, implement, integrate, and support additional solutions (using the AppExchange)

Participate in and serve as a resource for any Salesforce related projects, such as working with developer teams.

Successfully manage concurrent end to end projects ensuring a high level of quality. These projects mainly included Sales, Service, Field Service and Experience clouds. FAST CLOUD CONSULTING 2018 – 2019

Salesforce Consultant (Contract)

Worked closely with stakeholders and clients to gather the most pertinent information.

Implemented advanced formulas and workflow rules to enforce business processes.

Setup and configured custom fields, objects, and page layouts.

Created and updated reports and dashboards to track pipeline/stages for management visibility.

Experienced working with SFDC sandbox and production environments

Worked on the creation of different technical documents.

Designed and implemented Community Cloud solution for franchise company.

Implemented Salesforce projects in Latin America and the United States of America. EDUCATION & PROFESSIONAL DEVELOPMENT

SALESFORCE CERTIFICATIONS

B2B Solution Architect

Application Architect

Business Analyst

Data Architecture and Management Designer

Sharing and Visibility Designer Platform Developer 1

Advanced Administrator Platform App Builder

Field Service Lightning Service Cloud

Community Cloud Sales Cloud

Administrator

PMP Certification, Project Management Institute

Bachelor of Computer Science, Systems Engineer, University of the Andes, Venezuela

Contact this candidate